Intelligent Automation Business Analyst – AI & Automation
Department: AI & Automation, Musgrave Group
Reports to: AI Programme Manager
Join Musgrave: Where Innovation Meets Heritage, and People Drive Change
Musgrave is one of Europe’s most successful family-owned businesses, with a rich 150-year legacy in food and brand innovation. We`re proud to serve communities across Ireland and Spain, feeding one in three people every day through iconic brands like SuperValu, Centra, Mace, Frank and Honest, and Musgrave MarketPlace. By supporting thousands of retail and foodservice family businesses, we make a positive impact on the communities they serve. We`re committed to becoming the most trusted and sustainable business in Ireland, and we`re looking for dynamic, forward-thinking individuals to join us on this journey.
As we continue our journey toward becoming Ireland’s most trusted and sustainable business, we have an exciting opportunity for a successful candidate to join our team as an RPA / Intelligent Automation Business Analyst.
You will play a key role in Musgrave’s AI & Automation function, working within a cross-functional delivery pod to identify, analyse, design and support automation opportunities across the organisation. This role focuses on delivering end-to-end process automation outcomes by combining RPA, workflow automation, intelligent document processing and AI-enabled technologies.
You will partner with business stakeholders, process owners and technical teams to move beyond task-level automation towards scalable, enterprise-wide process automation and Hyperautomation. This includes analysing complete business processes, identifying opportunities for redesign, and ensuring automation solutions deliver measurable business value aligned with enterprise standards and long-term adoption
**Please note that this is a 12 month contract
What you’ll be Doing
Requirements & Analysis
- Engage stakeholders to understand business needs for automation and intelligent automation use cases.
- Document functional and non-functional requirements using Musgrave templates.
- Identify data needs, system integrations, and dependencies early.
- Define scope and measurable success criteria for each feature.
- Ensure requirements reflect automation lifecycle needs, including process suitability, exception handling, controls and operational considerations.
Automation Discovery & Assessment
- Identify, assess and prioritise automation opportunities using RPA, workflow automation, intelligent document processing and AI-enabled automation technologies.
- Lead process discovery workshops with business stakeholders to identify manual, repetitive, rules-based and high-volume processes suitable for automation.
- Support automation feasibility assessments, including suitability, complexity, exception handling and operational risk considerations.
Process Analysis & Documentation
- Develop and maintain As-Is and To-Be process maps using BPMN and process modelling standards.
- Create Process Definition Documents (PDDs), detailed business requirements, user stories and automation opportunity assessments.
- Identify process optimisation and redesign opportunities to maximise automation benefits prior to implementation.
Backlog & User Story Management
- Translate requirements into clear user stories and epics within Azure DevOps.
- Ensure user stories follow Musgrave standards with clear acceptance criteria, test alignment and traceability to business value.
- Refine and prioritise backlog items with the Pod Project Manager.
- Maintain full traceability between requirements, stories and test cases.
- Support sprint planning and core Agile ceremonies.
- Work closely with RPA Developers, Solution Architects, Process Owners and Operations teams throughout the automation lifecycle.
- Participate in solution design reviews to ensure automation solutions meet business and operational requirements.
Automation Delivery & Collaboration
- Act as the primary contact for requirement clarification throughout automation delivery.
- Collaborate with RPA Developers, Solution Architects and Operations teams to ensure solutions are scalable, supportable and aligned to enterprise architecture.
- Facilitate demos, feedback loops and business engagement throughout delivery.
- Support deployment activities and transition to operations, ensuring business readiness and adoption.
Governance, Controls & Value Realisation
- Contribute to governance artefacts (e.g. Project Briefs, DPIAs, risk assessments), ensuring automation solutions meet regulatory, security and operational standards.
- Embed GDPR, ethical AI and automation governance principles into all specifications.
- Support solution and architecture review checkpoints.
- Support User Acceptance Testing (UAT), validation and deployment activities.
- Establish and monitor automation KPIs, including productivity improvements, cost savings, quality improvements and business value metrics.
- Support benefits realisation and value tracking activities.
Continuous Improvement & Strategic Contribution
- Contribute to the organisation’s Intelligent Automation and Hyper automation roadmap.
- Promote best practices in process analysis, automation design and delivery across the AI & Automation function.
- Support the transition from task-level automation initiatives to end-to-end process automation and enterprise-scale Hyper automation.
What we’re looking for
- 3–6+ years’ experience as a Business Analyst within technology, automation, digital transformation or process improvement initiatives.
- Experience working on RPA, Intelligent Automation or process optimisation programmes.
- Experience with automation platforms such as UiPath, Automation Anywhere, Blue Prism, Microsoft Power Platform or equivalent technologies.
- Strong understanding of automation suitability assessment, exception handling, controls and operational risk considerations.
- Proven experience documenting end-to-end business processes and identifying optimisation opportunities.
- Experience working within Agile or hybrid delivery environments.
- Strong stakeholder management and workshop facilitation skills with business and operational stakeholders.
- Analytical thinker with strong attention to detail and a collaborative mindset.
- Relevant degree preferred; Business Analysis certifications are advantageous.
Desirable Experience
- Process Mining experience using tools such as UiPath Process Mining or Microsoft Process Advisor.
- Knowledge of BPM, workflow orchestration and end-to-end process automation.
- Understanding of Intelligent Automation technologies including OCR, Document Understanding, NLP and Generative AI.
- Lean Six Sigma, Business Process Management or Continuous Improvement experience.
- Experience contributing to or working within an Automation Centre of Excellence (CoE).
Key Competency
Ability to transition organisations from isolated task automation initiatives to scalable enterprise-wide process automation and Hyper automation programmes through process analysis, process redesign, automation governance and stakeholder engagement.
Why Musgrave
Career Development: With a commitment to your personal and professional growth, Musgrave offers numerous opportunities for advancement and learning.
Collaborative Environment: Work alongside a passionate team, where your contributions will make a significant impact.
Innovation Focus: Be part of a company that values forward-thinking solutions.
Community Focus: Be part of a company that truly values its communities and strives to make a positive impact.
Be Part of a Legacy: Join a company with a long-standing commitment to community and innovation.
Ready to make an impact?
Apply now and be part of a forward-thinking company that values your expertise and vision.
Musgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know.
Musgrave operate a Work Smart hybrid working model where you can alternate your time between connecting and collaborating in the business and working remotely.
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