Customer Service & Logistics Coordinator
Our client, a leading retail organisation, is seeking a
Customer Service & Logistics Coordinator to join its team on a maternity leave cover contract based in Togher, Cork. This role will be responsible for delivering an exceptional customer experience through the coordination of deliveries, customer communications, administration and scheduling activities. The successful candidate will work closely with customers, sales teams and warehouse personnel to ensure orders are delivered efficiently and service expectations are consistently exceeded.
For you:
- €30,000 - €32,000
- On-site parking
Responsibilities:
- Handle inbound and outbound customer calls, resolving queries and issues in a professional and timely manner.
- Coordinate the delivery scheduling process from initial customer contact through to final delivery.
- Schedule customer deliveries to ensure efficient dispatch and route planning.
- Log and manage customer service and delivery-related issues, ensuring appropriate follow-up and resolution.
- Maintain high standards of customer service across all customer interactions.
- Build and maintain strong relationships with customers, ensuring a positive customer experience.
- Monitor and update customer information and order records within internal ERP systems.
- Prepare and maintain scheduling reports, paperwork and administration records.
- Liaise with internal sales, warehouse and logistics teams to ensure smooth order fulfilment.
- Provide administrative support across logistics and supply chain operations.
- Identify recurring customer issues and provide feedback to management to support continuous improvement initiatives.
Requirements:
- Previous experience in a customer service, administration, logistics or scheduling role.
- Strong customer service skills with a genuine commitment to customer satisfaction.
- Excellent verbal and written communication skills.
- Ability to build rapport and maintain positive customer relationships.
- Strong organisational skills with the ability to manage multiple tasks simultaneously.
- High attention to detail and strong administrative capabilities.
- Proactive and solution-oriented approach to problem solving.
- Strong computer literacy and experience using business systems; ERP experience is desirable.
- Ability to work effectively as part of a team while taking ownership of individual responsibilities.
- Flexible, adaptable and capable of working in a fast-paced environment.
- Fluent English, both written and spoken
For more information, please apply through the link provided for the attention of Barry Forde or email [email protected]
If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided
Please submit your updated CV in Word Format
If you are living in Ireland and hold a valid work permit, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.
Osborne are proud to be an Equal Opportunity Employer.
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