- Experience equivalent to a 4-year university education with an emphasis in
Information Technology and Security, Computer Science, or Business
Administration.
- Requires an additional 4-5 years of experience working in Project
Management, Escalation Management role, or extensive support experience in
a medium-to-large software company.
Technical Knowledge:
- Ability to obtain a strong understanding of the product or solutions' value to
the customers’ business.
- Maintain a high-level understanding of the product/solutions architecture,
components, and configuration.
- Strong analytical skills to evaluate and interpret complex situations using
multiple sources of information.
Communication/Interpersonal Skills:
- Customer advocacy and stakeholder management in escalated situations
internal and external stakeholders toward successful outcomes.
- Clear, executive-level communication and facilitation
- Cross-functional coordination and action-plan execution
- Sound judgment and composure under pressure
Preferred / Desirable Skills
- Experience with: Salesforce CRM, Business Intelligence Reporting, Data Analysis, Webex
Meeting, Microsoft Power Automate, SharePoint, Azure DevOps, Office 365 Suite.
- Knowledge of security software concepts, including identity and access management
(IAM), privileged access management (PAM), and audit and security monitoring solutions
