We are a growing bicycle business looking for a friendly, motivated, and reliable Part-Time Sales & Customer Service Assistant to join our team.
This is a hands-on role that combines sales, customer service, administration and day-to-day shop support.
We are looking for someone who is confident speaking with customers, has excellent English communication skills, enjoys sales and is comfortable using computers and different systems.
Key Responsibilities
- Welcome customers and provide excellent customer service in-store.
- Assist customers with bicycle and product enquiries and help them choose the right products.
- Handle sales enquiries and follow up with potential customers.
- Respond to customer emails, messages and phone calls.
- Update customer information in our systems.
- Follow up with customers regarding enquiries, quotes and sales.
- Support the day-to-day operation of the shop.
- Carry out general shop cleaning and ensure the store is clean, tidy and presentable at all times.
- Restock products and maintain organised stock levels.
- Receive and organise deliveries when required.
- Help ensure products are correctly displayed and available for customers.
- Carry out general administrative tasks and support the business owner with daily operations.
- Build positive relationships with customers and provide a professional experience from first contact through to purchase.
What We Are Looking For
The ideal candidate will have:
- Excellent spoken and written English.
- Strong customer service skills.
- A confident and friendly personality.
- Good sales and communication skills.
- A proactive and positive attitude.
- Good organisational and time-management skills.
- Good computer skills and the ability to learn new systems quickly.
- The ability to communicate professionally by phone, email and messaging.
- Attention to detail.
- A reliable and responsible approach to work.
- The ability to work independently and take initiative.
- Previous retail, sales or customer service experience is preferred.
- Good knowledge of bicycles, bicycle components and cycling products is a strong advantage.
Previous experience in a bicycle, sports or retail environment is a plus, but not essential.
The Right Person
We are looking for someone who is energetic, organised, trustworthy and genuinely enjoys helping customers.
You should be comfortable switching between different tasks during the day, from helping a customer choose a bike, answering emails and phone calls, updating the system, restocking products and keeping the shop organised.
If you are naturally good with people, enjoy sales and take pride in providing excellent customer service, we would love to hear from you.
Working Hours
Part-time morning position.
Monday–Friday, sometimes Saturdays, 9:30am–1:30pm
Some flexibility may be required depending on the needs of the business.
How to Apply
Please send your CV and a short message explaining why you would be a good fit for this role.
Please also include your availability and preferred working days/hours.
Pay: From €14.20 per hour
Expected hours: No more than 20.0 per week
Benefits:
- Employee assistance program
Application question(s):
- How many years of sales or customer service experience do you have?
- Are you available to work Monday to Saturday mornings? Please specify your availability.
- How would you rate your spoken and written English?
- Tell us briefly about your previous experience dealing with customers by phone, email, or in person.
- Why are you interested in working in a bicycle business?
Work Location: In person
