The Warehouse Shift Manager holds management responsibility for the operation of the warehouse across the assigned shift. The postholder manages a team of 6–15 warehouse staff, is accountable for the productivity and output of that team, owns the accuracy of inventory and system records for the shift, and is the decision-making authority for operational issues arising during the shift.
Management ResponsibilitiesTeam Management
- Manage a team of 6–15 warehouse staff across the shift, holding day-to-day accountability for their performance, conduct and output.
- Plan and set labour allocation across the shift, determining how the team is deployed against workload and operational priorities.
- Own the shift roster, including approval of leave and management of absence and attendance.
- Conduct performance conversations with team members; identify underperformance and manage it through the company’s performance process.
- Participate in recruitment for the shift team, including interviewing and making hiring recommendations.
- Participate in disciplinary and grievance processes affecting the shift team in line with company procedure.
Operational Accountability
- Hold accountability for the completion of all scheduled warehouse activity across the shift, including intake, storage, picking and dispatch.
- Set operational priorities for the shift and reallocate resources in response to changing demand, service failures or staffing shortfalls.
- Make operational decisions on escalated issues during the shift without reference to senior management.
- Ensure compliance with company procedures, health and safety requirements and customer service standards across the shift.
Performance and Reporting
- Own the shift’s KPI set, including labour productivity, order accuracy, dispatch performance and inventory accuracy.
- Produce, validate and distribute daily operational reporting to internal departments and senior management.
- Analyse operational performance data, identify trends and root causes, and implement corrective measures within the shift.
- Report on shift performance to senior management and contribute to operational planning.
Systems and Inventory
- Hold responsibility for the integrity of Navision records and the warehouse grid for the shift.
- Ensure all stock movements and customer orders are accurately processed and reconciled.
- Investigate and resolve inventory discrepancies arising during the shift.
Development and Training
- Identify training needs across the shift team and plan and deliver on-the-job training.
- Induct and develop new team members to operational competence.
- Build capability within the team to reduce dependency on individual staff.
Interdepartmental Liaison
- Act as the point of contact for the shift with transport, customer service, commercial and other internal departments.
- Communicate operational status, risks and delays to stakeholders in a timely manner.
Candidate Requirements
- Minimum [3–5] years’ experience managing a team in a warehouse, distribution or logistics environment.
- Demonstrable experience of managing staff performance, including attendance, conduct and productivity.
- Experience operating a warehouse management system; Navision or Microsoft Dynamics strongly preferred.
- Proven ability to own and report against operational KPIs.
- Strong analytical capability, including intermediate or advanced Excel.
- Fluent English, written and spoken.
- [Qualification requirement — e.g. third-level qualification in logistics, supply chain or operations management, or equivalent demonstrable experience.]
Key Performance Indicators
- Labour productivity and output per hour across the shift
- Order processing and dispatch accuracy
- Inventory and system accuracy within Navision
- On-time completion of scheduled operational activity
- Team attendance, retention and training completion
- Accuracy and timeliness of operational reporting
Pay: €35,000.00-€36,000.00 per year
Work Location: In person
