Job Title: Senior Quality Coordinator
Department: Quality Control
Reports To: Quality Manager
Job Purpose
The Quality Systems & Compliance Senior Assistant/ Quality Coordinator supportsthe Quality Department in maintaining quality standards, ensuring compliance with company procedures, customer requirements, and relevant regulatory standards. The role involves monitoring quality systems, conducting inspections and audits, investigating non-conformances, and providing guidance to quality team members.
Key Responsibilities
Support the implementation and maintenance of quality records within the electronic Quality Management System (QMS) and its improvement.
Conduct quality inspections and verify compliance with specifications and standards.
Monitor production processes to ensure products meet quality requirements.
Maintain accurate quality records, reports, and documentation.
Assist and participate in preparing for internal, customer, and regulatory audits.
Review production and quality data to identify trends and improvement opportunities.
Support training of employees on quality procedures and standards.
Ensure compliance with relevant industry regulations, company policies, and health and safety requirements.
Collaborate with production, maintenance and hygiene teams to maintain product quality.
Assist the Quality Manager with continuous improvement initiatives.
Customer Complaint/ CAPA Management
Receive, assess, and process product complaints from customers.
Gather and document relevant information to support complaint investigation activities. Support timely complaint reporting and documentation compliance.
Contribute to root cause analysis and CAPA activities.
Assist with effectiveness checks and documentation of results.
Support implementation of corrective and preventive actions.
Reporting & Supplier Quality Support
Maintain Quality KPIS, and performance trackers.
Analyse data accuracy and identify discrepancies for correction.
Assist with supplier quality documentation review, and audit readiness activities.
Prepare routine reports and quality data summaries for stakeholders.
Basic Requirements
Bachelor’s degree in Food Science, Quality, or a related field or equivalent combination of education and experience.
Minimum 3-5 years’ experience in a quality assurance or quality control role.
Excellent understanding of quality systems and auditing processes.
Strong knowledge of quality standards relevant to the industry (e.g. BRC, GMP, HACCP.)
Good understanding of Customer requirements with regards to specification portals.
Experience working in a manufacturing industry.
Knowledge of Quality Management Systems (QMS) and electronic quality systems
Experience supporting customer complaints, CAPA, document control, quality records, or audit activities.
Strong written and verbal communication skills.
Proficiency with Microsoft Office applications, including Excel, Word, and PowerPoint.
Preferred Skills & Experience
Experience supporting supplier quality programs, SCARs, or quality agreements.
Experience with AI-enabled productivity tools and statistical software such as Microsoft Copilot, Gemini, or Minitab.
Demonstrated analytical, problem-solving, and project coordination
Benefits:
- Company pension
- On-site parking
Work Location: In person
