The Heritage offers a sophisticated elegance with impeccable hospitality set in wonderful un-spoilt Laois countryside. It comprises of a luxury world class Hotel and European Award Winning Spa. The Heritage also offers guests a number of on site activities such as our Health Club with Leisure Pool, Jacuzzi, Sauna and Steam rooms, 5km Walking Track and Cinema.
We are have an exciting opportunity for an experienced Food and Beverage Assistant to join our existing team!
The successful candidate must be available to work shifts to include early, late, weekends & bank holidays and must be able to fulfill full-time hours year round.
Main Duties:
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To greet all guests with a smile, eye contact and a greeting if appropriate
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To maintain your station in a clean and tidy condition at all times
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To carry-out mise en place for service, i.e., setting tables, stocking stations, preparing tea / coffee etc.
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To correctly clear, polish and store crockery, cutlery and glassware to minimise breakages and loss, while maintaining standards
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To correctly take customer orders maximising and promoting sales by recommending products where appropriate
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To serve all our guests in a friendly, efficient and professional manner
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To ensure cleanliness levels are maintained to a high standard in the bar and restaurant
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To deal with any customer complaints in a professional and efficient manner, ensuring guest satisfaction at all times
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To have knowledge of wines, spirits and the menu items
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To handle guest's complaints discretely, escalating to management where required
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Any other duties as reasonably required by management
Role Requirements:
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A professional and friendly approach to customers and colleagues
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Focused on providing excellent customer service
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Team player and have the ability to multitask
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Excellent attention to detail
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Flexibility to work early, late, weekends, bank holidays
The Heritage 'Core Values'
Our Core Values are the essence of what we stand for as a company and it is our vision to instill a people focused culture within the hotel. These 5 core values give The Heritage a framework for leadership and set the foundations for our employees to grow and prosper in their roles with us
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Think about the guest
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Be Respectful
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Work as one
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Be the Best
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Own it and deliver it
Why Work for The Heritage, Part of FBD Hotels:
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Discounted rates in other FBD properties
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Health Club membership
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Learning and development opportunities
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Employee Assistance Programme
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Meals provided on duty
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Discounts on Home, Travel, Car Insurance with FBD Insurance
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Bike to Work Scheme
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Employee recognition initiatives
If you believe that this is the next role for you, please send your CV for consideration. We look forward to hearing from you!
