Job Title: Reservations Manager
Location: Park Hotel Kenmare, Kenmare, Co. Kerry
Department: Reservations
Schedule: Monday - Friday
Reports To: General Manager & Director of Sales
Job Summary:
Park Hotel Kenmare is seeking a highly motivated and detail-oriented Reservations Manager. This role is integral in managing reservations operations, optimising room revenue and ensuring a seamless booking experience in alignment with the hotel’s luxury brand standards. The ideal candidate will have a strong background in high-end hospitality properties, exceptional organisational skills and a passion for delivering unparalleled customer service.
Key Responsibilities
Reservations Management
-
Oversee and manage the reservations department to ensure efficient and seamless booking processes.
-
Deliver exceptional guest service by handling all reservation enquiries (telephone, email and online) professionally and efficiently.
-
Manage room inventory in collaboration with the Front Office and Sales teams to maximise occupancy, revenue and direct bookings.
-
Perform daily arrival checks to ensure reservation accuracy, including guest profiles, payment details, company information and booking requirements.
-
Act as the primary administrator for the Guestline Property Management System (PMS).
-
Load and maintain contracted rates, FIT rates, group rates and promotional pricing.
-
Create and maintain package rules, supplements and product configurations to support operational and revenue objectives.
-
Maintain comprehensive knowledge of hotel facilities, services and promotions to maximise upselling and cross-selling opportunities.
-
Ensure compliance with hotel policies, procedures and industry standards while maintaining accurate reservation records.
-
Build and maintain strong relationships with VIP guests, travel advisors, corporate clients and booking partners.
-
Resolve reservation-related guest queries and concerns promptly and professionally.
-
Train, mentor and support the reservations and reception teams to optimise reservation processes, increase direct booking revenue and minimise revenue loss from cancellations and no-shows.
Sales & Marketing Support
-
Work closely with the Director of Sales to implement promotional strategies across all booking channels.
-
Assist with promotional campaigns for accommodation, dining, spa, weddings, events and seasonal experiences.
-
Support the hotel's social media activity, including content creation, community engagement and reporting.
-
Contribute engaging content for the hotel website and social media platforms.
-
Maintain and update website content to ensure information is accurate, current and optimised for SEO.
-
Support email marketing campaigns, including database management, campaign creation and performance reporting.
-
Assist with the creation of sales presentations, brochures and promotional materials.
-
Monitor competitor activity and market trends, including completing competitive set (Comp Set) analysis.
-
Collaborate with operational departments to identify and promote compelling guest experiences and hotel stories.
