About Us
Gaia Baby/ Clever Clogs is a group of companies specialising in the design, development, and sale of prestige baby products for the local and international markets. In Ireland we are the exclusive distributor for the market leading, US buggy brand, Uppababy, we are responsible for all sales marketing and warranty across Ireland.
We are a design led company with sustainability at the heart of everything we do. Our mission is to ‘rid the nursery of brightly coloured plastic objects’ and replace them with beautiful, functional products that evolve and grow along with your family’s needs. We seek out and use the most sustainable materials possible and we ensure all our products are ethically manufactured. We will only work with like-minded suppliers and we pride ourselves on the fact that our products adhere to the highest safety standards possible.
Our products are sold in the UK/Ireland and exported to Australia, mainland Europe, Singapore and Middle East.
Job Description
Clever Clogs is looking for a UPPAbaby Hub Technician & Customer Advisor to join our team on a part-time basis.
The role will be based at our UPPAbaby Dublin Hub, where we provide professional servicing, repairs and deep-cleaning services for UPPAbaby strollers.
We are looking for someone who is practical, hands-on and customer-focused, with an interest in products and how they work. Previous experience with UPPAbaby products would be an advantage, but full in-house training will be provided for the right candidate.
The successful candidate will work directly with customers, helping them with stroller queries, diagnosing issues, carrying out repairs and servicing, and recommending suitable products, accessories and replacement parts where required.
Key Responsibilities
- Carry out professional servicing, maintenance, repairs and deep cleaning of UPPAbaby strollers.
- Complete Essential, Premium and Deluxe services to a high standard.
- Diagnose faults and identify the correct repair or replacement parts.
- Carry out mechanical checks, brake repairs, part replacements, lubrication and general maintenance.
- Clean and sanitise stroller frames, wheels and fabrics, including leather conditioning where required.
- Maintain accurate records of repairs and servicing completed.
- Inspect products before returning them to customers to ensure work has been completed correctly.
- Deal directly with customers, answering queries and providing clear, friendly advice on stroller issues, repairs and servicing.
- Understand customer needs and recommend appropriate accessories, replacement parts, upgrades and additional services where relevant.
- Provide a professional and knowledgeable customer experience while identifying suitable opportunities to upsell products and services.
Skills & Experience
- Previous experience with UPPAbaby products is an advantage.
- Previous experience in repairs, servicing, mechanical work or a practical hands-on role is an advantage.
- Previous experience in retail or a customer-facing role is an advantage.
- Strong customer service and communication skills.
- Good written and spoken English.
- Confident speaking with customers and explaining technical information clearly.
- Practical and mechanically minded with good problem-solving skills.
- Comfortable using basic tools and carrying out repairs.
- Good computer skills and ability to maintain accurate records.
- Ability to learn product specifications, repair procedures and technical information.
- Full clean driving licence.
Personal Qualities
- Friendly, approachable and professional.
- Customer-focused with a genuine desire to help people.
- Practical and hands-on.
- Confident and comfortable dealing with customers.
- Naturally curious and interested in learning how products work.
- Reliable and able to work independently.
- Good attention to detail.
- Positive, proactive and solutions-focused.
- Comfortable recommending products and accessories when appropriate.
- A good team player.
Training
Full in-house training will be provided on UPPAbaby products, servicing procedures, repairs, parts and deep-cleaning techniques.
Previous knowledge of UPPAbaby products is an advantage, but it is not essential.
Employment Details
Job Type: Part-time
Hours: 09.00-13.00pm
Schedule:
- Day shift
- Monday to Friday
Additional Pay:
- Overtime when available
- Annual bonus
Benefits:
- On-site parking
- Full in-house training
Location:
- Dublin, Co. Dublin – K36 DK81
- Applicants must be able to reliably commute to the location or relocate before starting.
Job Type: Part-time
Pay: €17.50 per hour
Expected hours: 20.0 per week
Benefits:
Ability to commute/relocate:
- Dublin, County Dublin: reliably commute or plan to relocate before starting work (required)
Application question(s):
Language:
Licence/Certification:
- A Driving Licence (required)
Work Location: In person
