Manage the day to day processing of the Claims team, focusing on delivery of Service Level Agreements with external parties and developing key performance measurements for internal stakeholders.
Manages and when necessary delegates all communication with Partners, Policyholders & external parties ensuring the Service Level Agreements (SLA) and interfaces meet required standards.
Provides oversight and control across several transactions for multiple markets - Surrenders/Administration/Amendments/Endorsements.
Review and Authorisations of administrator and senior administrator tasks.
Oversees tax obligations for multiple jurisdictions. When required, signs-off on daily reconciliations of collection accounts.
Monitors workflow, anticipates and manages any delays.
Maintains risk log and utilises same for training purposes.
