Pilsen Auto ŠKODA – Ireland’s Flagship ŠKODA dealership is seeking to further strengthen our team with an enthusiastic, motivated, and experienced Service Advisor. A successful candidate will need to be highly organised, efficient, have a positive attitude, a strong work ethic, be personable and able to work as part of a team.
Key Responsibilities
- To deliver customer satisfaction in line with Pilsen Auto and its policies.
· Establishing, maintain and develop long-term customer relationships.
· Managing the flow of information between the workshop, the rest of the Dealership and the customer while always delivering excellent customer service.
· Maintain high levels of customer service whilst offering advice to customers regarding technical issues, costs, and completion times.
· Maintain up-to date progress on each of your customers vehicles in the workshop and consult with your customer as needed on any additional work or costs.
· Determine workshop availability and schedule customer bookings by phone, email or walk in.
· Meet customers when they arrive with their vehicle and establish clear understanding and an agreement with the customer of the work to be carried out.
· Ensure that the customers vehicle is ready at agreed day/time and explain to customer all work completed.
· Manage any necessary liaison with department manager regarding customer dissatisfaction and follow up in line with dealership procedures.
· Keep up to date with product and system knowledge and understand and adhere to manufacturer brand service requirements.
· Always maintain safe working practices and abide by the rules and standards of the dealership.
The Candidate will have
· Excellent attitude, highly motivated and enjoy a challenge.
· ADP (Autoline) experience and kknowledge of Automotive Sector is a strong advantage.
· Understanding the importance of customer retention through excellent customer relationships.
· Strong PC skills essential, with a good working level of Excel.
· Exceptional attention to detail, accuracy and can meet deadlines, and 5-6 years’ experience in similar role.
· Ability to work well under pressure and to deadlines.
· Commercials awareness
· Strong Team Player
Rewards
· A competitive salary package in a leading Dublin Dealership.
· 22 days holiday per annum
· Salary: Depending on experience plus target based quarterly bonus.
· On Site Car Parking / Company Mobile Phone/ Industry Training.
Job Types: Full-time, Permanent
Pay: €35,000.00-€45,000.00 per year
Benefits:
- Bike to work scheme
- Company events
- Employee discount
- On-site parking
Ability to commute/relocate:
- Dublin, County Dublin: reliably commute or plan to relocate before starting work (required)
Experience:
- Automotive Service Advisor: 3 years (required)
Work authorisation:
Work Location: In person
