emeis Ireland is the largest Nursing Home Group and a market leader in Ireland for elderly care.
At emeis Ireland we are looking for an experienced Receptionist who will cordially greet and assist residents, staff and visitors. The person is responsible for handling front office reception and administrative duties, including greeting guests, answering phones, handling company inquiries and sorting and distributing mail. The receptionist has responsibility for ensuring that no resident leaves the home without nursing staff being aware. Observation of all residents entering and leaving the building is a priority.
GENERAL RESPONSIBILITIES:
- Greet guests warmly and make sure they are comfortable, provide them with superb customer service and make sure they are directed appropriately
- Open and close the front entrance to ensure no resident leaves without nursing staff being aware and that appropriate logs are maintained
- Supervision of the sign in and sign out book for visitors and ensuring compliance for same, including all external suppliers and Governmental agencies
- Ensure the front desk and foyer area is neat, presentable, clutter free and equipped with all the necessary supplies such as pens, forms, and paper
- Answer all customer questions and incoming calls and take enquiries with regards potential admissions
- Redirect phone calls to the appropriate department and take down messages and ensure they are passed on to the appropriate person
- Accept all letters and packages and distribute them to their appropriate departments. Co-ordinate mail flow in and out of office, including parcels
- Manage general administrative office duties (printing, binding, scanning, laminating, filing, photocopying, postal requirements, etc. - as required)
- Handle the tasks of typing correspondence, written communication and reports as required.
- Monitor and update records and files.
- Schedule meetings and conference rooms as required or requested by the Director of Nursing or appropriate staff
Organizational Skills: Keeping track of schedules, files, and various tasks is crucial
Time Management: Prioritizing tasks and managing time efficiently to meet deadlines
Communication Skills: Both verbal and written communication are essential for interacting with colleagues, clients, and stakeholders
Technology Proficiency: Familiarity with office software like Microsoft Office Suite, email management, and possibly more specialized software
Attention to Detail: Ensuring accuracy in tasks such as data entry, scheduling, and reporting
Problem-Solving Skills: Ability to handle unexpected issues and find effective solutions.
Customer Service: Providing support and assistance to clients and colleagues
Discretion and Confidentiality: Handling sensitive information with care
