Our Mission
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(Comscore, Total Visits, March 2026)
Day to Day
As a Client Optimization Specialist in our Scaled Business Success (SBS) team, you’ll support all clients in our small business segment at different points in their life cycle with Indeed. You’ll assist clients via phone, chat, and email to help them resolve any issues they may have with their accounts or to educate them on how to maximize their accounts effectively to achieve their hiring goals. You will have the opportunity to work with Indeed’s product suite and partner with internal teams to help deliver an outstanding experience on each and every interaction.
This is a German-speaking role supporting our clients across the DACH region!
Responsibilities
- Have a consultative approach to assess the client’s pain points and suggest a solution approach to “WOW” them.
- Become a go-to person for Indeed products across our ever-growing suite of products. Educate our clients so that they get the most value from Indeed.
- Be motivated to achieve Client-centric KPIs such as CSAT and Conversion.
- Working in a team-centred environment where continuous learning and experimentation is your day-to-day
- Partner with our Product, Operations, Search Quality, and Aggregation teams to troubleshoot problems and propose solutions.
Skills/Competencies
- Requires a minimum of 2 years of related experience.
- Proven experience in online advertising, search engine marketing (SEM), pay-per-click (PPC) advertising, recruitment advertising, or staffing agencies preferred
- Learn and exhibit tech savviness; your curiosity and passion mean that you can get up to speed and have an impact from day one.
- Passionate about helping customers find a resolution to their problems
- Willing to work well under pressure, multitask, and prioritize responsibilities
- Flexible to work in a changing environment and seek feedback to incorporate it into your work style
- Motivated to handle a high volume of inbound volume each day influencing positive client outcomes
- C2-level German language skills, both written and verbal
Salary Range Transparency
The base salary for this role ranges from €30,000 to €46,000 per year, depending on experience. In addition, you will be eligible for a performance-based bonus of up to 15%, paid quarterly.
Salary Range Disclaimer
The base salary range represents the low and high end of the Indeed salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, and experience. The range(s) listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region-specific benefits. Compensation may also vary based on where a role is performed, as work locations are grouped into geographic pay tiers to reflect cost of labor differences in different geographic markets. Candidates can view geographic pay tiers by location on our career site (https://www.indeed.com/careers/paytiers), and recruiters can confirm how location is considered for a specific role.
Benefits - Health, Work/Life Harmony, & Wellbeing
We care about what you care about. We have a multitude of benefits to support Indeedians, as well as their pets, kids, and partners. Select your country and learn more about our employee benefits, program, & perks at https://www.indeed.com/careers/benefits!
Equal Opportunities and Accommodations Statement
Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.
Indeed provides reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please visit https://www.indeed.com/careers/accommodations. If you are requesting accommodation for an interview, please reach out at least one week in advance of your interview.
Inclusion & Belonging
Inclusion and belonging are fundamental to our hiring practices and company culture, forming an integral part of our vision for a better world of work. At Indeed, we’re committed to the wellbeing of our employees and on a mission to make this the best place to work and thrive. We believe that fostering a diverse and inclusive environment where every employee feels respected and accepted benefits everyone, fueling innovation and creativity.
We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment.
Those with military experience are encouraged to apply. Equivalent expertise demonstrated through a combination of work experience, training, military experience, or education is welcome.
Indeed’s Employee Recruiting Privacy Policy
Like other employers Indeed uses our own technologies to help us find and attract top talent from around the world. In addition to our site’s user and privacy policy found at https://www.indeed.com/legal, we also want to make you aware of our recruitment specific privacy policy found at https://www.indeed.com/legal/indeed-jobs.
Agency Disclaimer
Indeed does not pay placement fees for unsolicited resumes or referrals from non-candidates, including search firms, staffing agencies, professional recruiters, fee-based referral services, and recruiting agencies (each individually, an "Agency"), subject to local laws. An Agency seeking a placement fee must obtain advance written approval from Indeed's internal Talent Acquisition team and execute a fee agreement with Indeed for each job opening before making a referral or submitting a resume for that opening.
#INDCSBenDach
Reference ID: 47745
Benefits:
- Additional leave
- Bike to work scheme
- Company pension
- Employee assistance program
- Private dental insurance
- Private medical insurance
- Sick pay
- Work from home
Application question(s):
- Bist du bereit, regelmäßig an zwei Tagen pro Woche (Dienstag und Mittwoch) in unserem Dubliner Büro zu arbeiten? (J/N)
- Bist du ein/e aktuelle/r oder ehemalige/r MItarbeiter/in von Indeed?
- WIe hast du von dieser Stelle gehört?
Language:
- German (C2 Level) (required)
Work authorisation:
