Field Service Technician
Location: Ideally based to service Central Ireland with regular travel to surrounding areas
Salary: Competitive (Dependent on Experience)
Employment Type: Full-time, Permanent
Benefits:
- Company Vehicle: Provided and available for personal use (subject to Tax).
- Tools & Resources: Company mobile phone, laptop, fuel card, tools, PPE, and uniform provided.
- Career Growth: Opportunities for career development and manufacturer-led training.
- Other Perks:
- Company Pension
- Flexible schedule with up to 25 days of annual leave (plus bank holidays) for long service.
- Overtime and enhanced payments for weekend and out-of-hours work.
About Qcom
Qcom is a long-established, independent company providing specialist technical services and aftermarket support solutions for technology manufacturers.
We pride ourselves on offering innovative, customer-focused services that help businesses thrive.
About the Role
We’re seeking a dedicated Field Service Technician to join our team. In this role, you’ll perform break/fix repairs, preventative maintenance, and installations on a variety of equipment, such as:
- Bus Ticketing Machines and related Technologies
- Retail Scanner Technology
- Last-mile delivery lockers
Training: Don’t worry if you lack experience with these technologies—comprehensive manufacturer and in-house training will be provided.
Key Responsibilities:
- Conduct routine maintenance and repairs to ensure equipment functionality.
- Troubleshoot and resolve issues, aiming for first-time fixes.
- Maintain accurate tool and parts inventory.
- Adhere to service level agreements and update call progress via a smartphone.
- Build strong relationships with customers through excellent communication.
What We’re Looking For
Essential Skills:
- Previous Field Service experience
- Strong problem-solving and technical skills.
- Excellent communication and customer service abilities.
- Ability to work independently or as part of a team.
- Comfortable working outdoors in all weather conditions.
- Full UK driving license and ability to pass security screening.
Desirable Skills & Qualifications:
- IT or engineering qualification.
- Experience with Microsoft Word and Excel.
- Familiarity with Bus Ticketing Machines, or similar systems is a bonus.
Personal Attributes:
- Reliable, punctual, and professional.
- Flexible and willing to work weekends or out-of-hours on projects
- Self-motivated with a positive, 'can-do' attitude.
Why Join Us?
- Begin and end your day at home - no need to report to a central office daily.
- Be part of a forward-thinking team with plenty of career growth opportunities.
- Enjoy additional income with regular overtime options.
How to Apply
If you’re passionate about delivering great service and eager to learn, we’d love to hear from you! Click "Apply" now, and check your inbox for further instructions.
Note: Applicants must be authorised to work in the UK. No agencies, please.
Job Types: Full-time, Permanent
Pay: From €30,000.00 per year
Benefits:
- Company car
- Company events
- Company pension
- On-site parking
- Sick pay
- Work from home
Work Location: On the road
