Assistant Reception Manager
Carlton Hotel Blanchardstown – Dublin 15
Carlton Hotel Blanchardstown is a contemporary four-star, 155-bedroom hotel and conference centre located in Tyrrelstown, Dublin 15. We are committed to delivering exceptional guest service standards across all departments and pride ourselves on professionalism, efficiency and a strong team culture.
We are currently recruiting an Assistant Reception Manager (Full-Time, Permanent) to support the Front Office leadership team.
About the Role
As Assistant Reception Manager, you will support the Reception Manager in the day-to-day operation of the Front Desk, ensuring efficient service delivery, high guest satisfaction and strong team performance.
You will play a key role in supervising the Reception team, maintaining operational standards, supporting training and driving revenue through effective upselling and guest engagement.
Key Responsibilities
Front Office Operations
- Support the daily running of Reception, ensuring smooth and efficient operations
- Deliver a professional, warm and consistent guest experience at all times
- Ensure efficient check-in and check-out procedures
- Monitor room allocations and ensure all guest requests are met
- Maintain accurate guest profiles and system records (PMS)
- Liaise with all hotel departments to ensure seamless guest service
Team Leadership & Development
- Assist in supervising and motivating the Reception team
- Support training, onboarding and departmental inductions
- Ensure all team members follow SOPs and hotel procedures
- Assist with performance reviews, appraisals and development plans
- Support team engagement and maintain positive morale
Standards & Compliance
- Ensure hotel standards, presentation and grooming policies are consistently maintained
- Maintain and update Standard Operating Procedures (SOPs)
- Monitor service quality and implement improvements where required
- Ensure compliance with company policies and operational procedures
Guest Experience
- Handle guest queries, feedback and complaints efficiently
- Empower team members to resolve guest issues promptly
- Maintain high guest satisfaction scores and service consistency
Sales & Revenue
- Support upselling initiatives at Front Desk level
- Ensure team awareness of hotel promotions and offers
- Monitor and encourage revenue generation opportunities
- Liaise with Sales and Revenue teams where required
Administration & Communication
- Assist with shift briefings and departmental meetings
- Ensure effective communication within the Front Office team and across departments
- Support reporting and administrative duties as required
- Assist in roster preparation where necessary
Health & Safety
- Ensure compliance with all health, safety and fire procedures
- Report and document accidents or incidents appropriately
- Maintain a clean, safe and organised working environment
- Ensure team awareness of emergency procedures
The Ideal Candidate
Essential
- Previous experience as a Senior Receptionist, Supervisor or similar Front Office role
- Strong leadership and team coordination skills
- Excellent customer service and communication skills
- Strong organisational ability and attention to detail
- Experience using hotel PMS systems (Mews experience desirable)
- Ability to work in a fast-paced, high-volume environment
- Flexibility to work shifts, including weekends and public holidays
Desirable
- Experience in a four-star or busy hotel environment
- Experience in training or mentoring team members
- Proven ability to drive upselling and guest satisfaction
What We Offer
- Competitive salary
- Career progression opportunities within Front Office
- Structured training and development
- Uniform provided
- Free staff meals while on duty
- Free on-site parking
- Supportive and team-focused working environment
Location: Tyrrelstown, Dublin 15
Job Type: Full-Time, Permanent
Carlton Hotel Blanchardstown is proud to be an Equal Opportunities Employer and welcomes applications from all backgrounds.
Please note: We are not currently working with recruitment agencies for this position.
INDHP
Job Types: Full-time, Permanent
Pay: From €34,000.00 per year
Ability to commute/relocate:
- Dublin, County Dublin: reliably commute or plan to relocate before starting work (required)
Experience:
- Supervisory: 1 year (required)
- Hospitality: 3 years (required)
Work authorisation:
Work Location: In person
