Who We Are
At Cornmarket, we look after the financial wellbeing of public servants and their families. We’ve been focused on public sector employees for over 50 years, learning how to bring our clients the best financial services – from car, home, health and life insurance, to income protection, retirement planning and beyond.
Role Purpose
We are looking for a Pensions Administrator to join our Pensions and Investment Team. The Pensions Administrator will act as an administrative support to that of our Financial Consultant Team.
What We Can Offer You?
Flexible working from home options as part of our Cornmarket Flex ways of working
Significant investments in your professional development (e.g. insurance qualifications, professional qualifications relevant to your role)
Annual leave (increases based on service)
Flexi leave (option to take additional annual leave)
Attractive flexible pension contribution rates
Health insurance or wellness subsidy
Fully paid family leave types (maternity/paternity/surrogacy)
Performance based bonus/commission
Income protection
Life cover
Discounts on financial products
Comprehensive health wellbeing programme
Employee Assistance Programme
Active Sports Social Club
Accountabilities of the Role
Process incoming new business applications using our Proposal tracking System, ensuring these are complete and compliant with defined checking questions.
Issue life new business in accordance with the terms given by the underwriter.
General administration tasks such as data entry/logging and scanning.
Working to meet and exceed individual and team targets for both call volume and processing of new business.
Ensure that allocated work is processed on time, in accordance with team individual SLA’s, and to an excellent quality.
Compiling issuing new business document packs for customers, ensuring the content is correct and appropriate.
Communicate with Life offices, customers and financial consultants regarding the progress of applications.
Responsible for dealing with client queries in a professional and timely manner.
Follow set procedures guidelines, identifying when it is necessary to escalate cases for alternative handling.
Participate in team meetings, and suggest ways in which existing processes could improve.
To comply with risk control and regulatory requirements that are relevant to this role.
To maintain commercial awareness relevant to this role.
Skills Knowledge Required
Previous experience in an administrative/customer service role preferable
Strong IT Skills with good working knowledge of the MS office suite
Ability to adapt and learn new tasks
Proven track record in meeting and exceeding targets
Ability to work to tight deadlines and prioritise tasks
Excellent communication skills both written and verbal
A keen eye for detail
QFA exams desirable
Knowledge of risk control regulatory environment
Commercial awareness
Behavioural Competencies Required
Excellent interpersonal skills
Ability to learn and carry out tasks in line with procedure
Quality-focused, customer-first approach
Approachable and a can-do attitude
Demonstrate empathy, understanding and patience
Good organisational, planning and time-management skills
Works well within a team – shares info, collaborates with, supports other team members
Resilient, able to resolve problems
Controlled Function
This role is a ‘controlled function’ as defined by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that the appointee meets the requirements as set out in the Fitness and Probity standards issued by the Central Bank. This requires the company to complete prescribed due diligence to assess the appointee’s fitness and probity.
Equal Opportunities Data Privacy Notice
Cornmarket is committed to building an inclusive workplace environment, We’re proud to be an equal opportunity employer, striving to create a welcoming environment. All qualified applicants will be considered for employment without regard to age, disability, ethnic background, family status, gender identify or expression, marital status, membership of the Traveller Community, national origin, race, religion, sexual orientation.
We are also committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact our Talent Acquisition Team ([email protected]). To review our data use practices, visit our Recruitment Data Privacy Notice.
