About the Role
World Talent Selection is recruiting an Operations Customer Expert for Financial Services – Irish Market to join a leading international financial services operation based in Lisbon.
In this position, you will support customers through various channels, ensure compliance with financial regulations, investigate account-related matters, and deliver a high-quality customer experience while working in a fast-paced international environment.
Responsibilities
- Provide professional support to customers via phone, email, and chat.
- Investigate and resolve customer inquiries related to financial products and services.
- Review customer accounts and documentation in accordance with company policies and regulatory requirements.
- Identify and escalate complex cases when necessary.
- Maintain accurate records of all customer interactions.
- Ensure compliance with internal procedures and financial regulations.
- Collaborate with internal teams to improve customer satisfaction and operational efficiency.
- Meet quality, productivity, and service-level targets.
Requirements
- Native or fluent English (Irish Market).
- Excellent written and verbal communication skills.
- Previous experience in Financial Services, Banking and/Insurance in Ireland or for Irish market (mandatory)
- Strong attention to detail and analytical skills.
- Ability to work in a fast-paced and dynamic environment.
- Good computer literacy.
- EU Citizenship or valid Portuguese Residence Permit required.
What Our Client Offer
- Competitive salary package.
- Performance bonus.
- Meal allowance.
- Health insurance.
- Relocation support (where applicable).
- Paid training.
- Career development opportunities within a multinational environment.
- International and multicultural workplace.
- Modern office facilities in Lisbon.
Schedule
- Full-time position.
- Rotational schedule.
- Two rotational days off per week.
Why join our client
Lisbon offers an exceptional quality of life, a vibrant international community, excellent weather throughout the year, and exciting career opportunities within the financial services sector.
Apply now and become part of a growing international team while building your career in one of Europe's most dynamic cities.
Start Date: 30 July 2026.
Ability to commute/relocate:
- Limerick, County Limerick: reliably commute or be willing to relocate with an employer-provided relocation package (preferred)
Application question(s):
- This position is located in Lisbon, Portugal.
1 year experience minimum in Banking/Financial and/or Insurance in Ireland or Irish market mandatory.
We cannot consider candidates without this experience.
Education:
- Junior Certificate (preferred)
Experience:
- Banking/Financial and/or Insurance in Ireland: 1 year (required)
Language:
Licence/Certification:
- Work Permit in Portugal (required)
Work Location: In person
