At Leyton, delivering an exceptional client experience is at the heart of everything we do. This role plays a pivotal part in managing the client journey from engagement through to successful delivery, acting as the key link between our clients, consultancy teams, and internal stakeholders.
We are looking for a commercially minded, highly organised professional who thrives in a fast-paced, high-performing environment. You will be adept at balancing competing priorities, solving complex challenges, and building trusted relationships that drive outstanding outcomes for both clients and the business.
Project Management: Oversee multiple client engagements simultaneously, ensuring projects are delivered on time, within budget, and to the highest quality standards. Develop and maintain project plans, coordinate cross-functional teams, and proactively manage risks and dependencies.
Client Relationship Management: Build and nurture strong client relationships, acting as a trusted advisor throughout the engagement lifecycle. Deliver a gold-standard client experience by anticipating needs, communicating proactively, and translating complex information into clear, actionable insights.
Contract Management & Commercial Negotiation: Draft, review, and negotiate contractual terms, fees, and commercial agreements across your client portfolio. Ensure compliance with legal and company requirements while identifying and mitigating contractual and commercial risks.
Stakeholder Management: Effectively manage and influence a broad range of internal and external stakeholders, balancing priorities and securing alignment to achieve successful outcomes.
Continuous Improvement: Identify opportunities to enhance processes, client satisfaction, and delivery performance, contributing to Leyton's ongoing growth and success.
You will demonstrate:
A strong commitment to professionalism, integrity, and acting in the best interests of clients.
Strategic thinking, with the ability to assess objectives and develop plans that support long-term success.
A results-driven mindset, with a track record of achieving targets and delivering outcomes despite challenges.
A genuine passion for client care and building long-lasting relationships.
Excellent communication skills, with the ability to influence and engage both technical and non-technical audiences.
Strong collaboration and stakeholder management skills, with the credibility to gain buy-in across all levels of an organisation.
Exceptional attention to detail, commercial awareness, and a proactive approach to problem-solving.
This is an exciting opportunity for someone who enjoys working at pace, takes ownership, and is passionate about delivering outstanding client outcomes while contributing to the continued success of Leyton.
