We are hiring a Retailer Administrator on a 6 month fixed term maternity cover contract to support the Retailer Membership function within Ireland’s Deposit Return Scheme. This role will provide day-to-day administrative and operational support across case management, retailer portal administration, membership updates, data and tracker management, quality control and follow-up activity from store visits.
You will play an important role in supporting retailers, maintaining accurate records, coordinating communications and helping ensure that retailer operations run smoothly. The role requires strong attention to detail, excellent communication skills and proven experience in an administrative, operational or service-delivery environment.
What You’ll Achieve:
- A high‑performing national retailer network with strong compliance, accurate operations and consistent service levels.
- High‑quality portal and membership administration, ensuring retailer data remains accurate and up to date.
- Improved consistency and accuracy in retailer processes through quality‑control and documentation support.
- Reliable daily support for retailer operations, ensuring escalations, RVM challenges, operational incidents and call centre cases are processed correctly and within SLA.
- Smooth coordination between internal and external teams.
What you’ll do:
- Manage daily retailer and consumer cases through our call centre, ensuring SLA performance and professional resolution.
- Maintain retailer portal and membership administration - including registrations, account updates, data accuracy, and record management.
- Provide operational support for small and independent retailers, answering queries and supporting process understanding.
- Maintain operational trackers, logs, and reporting dashboards to support visibility of retailer activity and decision‑making.
- Assist with retailer communications, ensuring messaging is accurate, consistent and aligned to guidance.
- Support non‑compliance workflows including case tracking, outreach and administrative escalation steps.
- Contribute to QMS updates, SOPs and ensure process documents and templates remain current and audit ready.
- Produce and analyse operational data to identify trends, risks and improvement opportunities.
Who You Are
- You are an organised, detail-focused administrator with experience in operational, customer-service, retail or membership environments.
- You can manage tasks, deadlines and competing priorities in a structured and professional way.
- You communicate clearly and confidently with retailers, partners and internal teams.
- You are comfortable interpreting and applying process documentation, guidance and compliance requirements.
- You are data-aware and confident maintaining trackers, logs and basic reports.
- You are collaborative, supportive and motivated by contributing to a positive team culture.
- You thrive in a process-driven environment where accuracy, service and follow-through matter.
Essential Experience and Skills
- Experience in administration, customer service, retail operations or membership management.
- Experience using CRM or case-management systems; experience with Amazon Connect or similar platforms would be advantageous.
- Strong communication and stakeholder-support skills.
- Strong data entry, record-keeping, reporting and Excel-based tracking skills.
- Experience supporting compliance processes, escalations or structured operational workflows.
- Experience in data reporting, validation and analysis.
- Proven ability to manage competing priorities in a high-volume operational environment.
- A full clean driving licence, as travel will be required for this role.
Desirable Experience
- Strong data analysis skills, including identifying patterns, trends, KPIs and operational insights.
- Familiarity with QMS documentation or SOP updates.
- Experience using AI-powered workplace tools, such as Microsoft Copilot, ChatGPT, Claude or Gemini, to improve efficiency and workflow management.
- Familiarity with RVM systems, automated collection technologies or retailer redemption processes.
- Experience in environmental regulation, waste management or extended producer responsibility models.
- A qualification in project management, operations, analytics, retail management or a similar area would be an advantage.
About our benefits
We offer a competitive salary and benefits packaging which includes:
- 23 days’ holiday plus 2 company days (Good Friday & Christmas Eve) plus 10 bank holidays
- Hybrid working: we operate a hybrid working arrangement with 2 days home working permitted per week (1 to be a Friday)
- Flexible working: 37 hour week with core times Monday to Thursday 08:45 to 15:45 & Friday 08:45 to 12:45
- MyFutureFund pension scheme 1.5% employee matched by 1.5% employer contribution
- Life assurance
- Income Protection
- Laya Well-being portal & Employee Assistance Programme
- Parking on site
- Subsidised Canteen
