The Galway Bay Hotel are now recruiting a Senior Receptionist to join our great team. This position requires the successful candidate to be available to work mid-week.
Awarded Best Employer in Galway in 2022 by Galway Chamber of Commerce, the Galway Bay Hotel is also delighted to be part of the Failte Ireland Employer Excellence Programme, and has been certified as A Great Place to Work. As part of the Hodson Bay Group of Hotels, with over 700 employees from over 50 countries worldwide, we are committed to creating a positive working environment where our people feel they are a valued part of a team delivering excellent service to our guests.
A little bit about you:
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You are a friendly engaging & positive person with exceptional interpersonal skills
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You are a team player & enjoy the dynamics of working within a team
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You have the ability to multi task & prioritize in a fast paced environment
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You are flexible to work shifts & weekends/ bank holidays
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You have a positive can do attitude and show initiative to problem solving
Responsibilities
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Answer all calls in a timely and friendly manner
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Transfer all calls as appropriate
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Provide our guests with details of hotel and local amenities and attractions
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Work as part of, and support, the Reception Team
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Follow the day-to-day procedures of guest
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Dealing with and resolving guest queries
Skills
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Excellent organisational skills
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Proficiency in MS Office Suite
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Fluent level of both written and spoken English
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Excellent telephone manner
Experience
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Previous reception/switchboard experience
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Previous administrative experience is desired
As a member of the Hodson Bay Group, the Galway Bay Hotel thrives in providing many development opportunities for motivated driven & efficient employee's across all our departments. As a people-centric hotel group, every day we aim to foster a positive team spirit and an enjoyable working environment. We encourage this through mutual respect & trust amongst colleagues.
Benefits:
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Bike to work scheme
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Company events
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Employee discount
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Food allowance
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On-site gym
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On-site parking
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Wellness programme
