- You will work in Lisbon, Portugal
- Experience required
- Recruitment Process: Easy online recruitment process (phone call interview)
We are currently hiring experienced Customer Support Specialists for a leading digital banking project (UK market). This role requires a background in banking or financial customer service, particularly handling payments, disputes, and vulnerable customers.
Responsibilities:
- Resolve customer queries through chat, calls, or email, aiming for first-contact resolution.
- Manage complex cases from start to finish, building trust and providing excellent service.
- Support fraud investigations, dispute resolution, and complaints handling.
- Identify and assist vulnerable customers, escalating where appropriate.
- Provide feedback and coaching to peers to improve processes and training.
- Adapt to changing business needs and work across multiple systems.
What We Offer
Total Gross Monthly Salary: €1,619.33 – €1,919.33 (with apartment – provided only for international candidates) / €1,843.33 – €2,143.33 (without apartment)
Including:
- Base Salary: €1,256 (with company apartment) / €1,448 (without apartment) gross
- Holiday Allowance: €104.67
- Christmas Allowance: €104.67
- Meal Allowance: €154/month (prepaid card, tax-exempt)
- Variable Productivity Bonus: Up to €300 per month
- Private health and dental insurance from day one.
- Relocation package including accommodation, travel, and administrative support.
- Free language classes and annual travel home.
- Social, cultural, and sports activities.
- Career development in an international and multicultural environment.
Additional Details
- Location: Lisbon (close to Oriente station).
- Contract: 12-month contract with the possibility of a permanent position after 2 years.
- Schedule: 40 hours/week, rotating shifts (24/7 operation).
- Training: Paid, intensive training program (12 working days).
Key Details:
- Training Duration: 12 working days (fully paid)
- Location: On-site (Lisbon)
Mandatory Profile:
- Irish or non-Irish citizens with C1/C2 level of English
- Minimum 12 months’ experience in Customer Service within banking, financial services, or insurance (experience in Ireland required)
- Knowledge of tools such as Slack and G Suite
- Strong communication skills, empathy, and problem-solving abilities
- Confident handling complex cases, complaints, or fraud/dispute issues (Visa/Mastercard scheme knowledge is a plus)
- Adaptable, positive, and a quick learner with the ability to work across systems
Note: EU citizenship or full working rights are required!!
Are you ready to embark on a new journey in your career?
We’re hiring on behalf of a leading global outsourcing company working within customer/technical support and content moderation roles in Portugal. You’ll sign directly with the Portuguese employer. As Real Recruitment Solutions, we guide you through the interview process—providing details on the role, salary, and conditions—offering advice and support at every step to help you secure a job you’ll be happy with.
By submitting your application, you hereby consent, in accordance with Articles 6 and 7 of the General Data Protection Regulation (EU) 2016/679 (GDPR), to the processing of your personal data for the purposes of current and future recruitment processes conducted by our company and by our clients. You retain the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
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Job Type: Full-time
Pay: €1,619.33-€2,143.33 per month
Application question(s):
- Do you want to relocate to Portugal?
- When can you start working in Portugal?
Education:
- Leaving Certificate (required)
Experience:
- Banking/Insurance Customer Support - Irish market: 1 year (required)
Language:
Work Location: On the road
