Citylink is looking for a reliable, friendly and customer-focused Passenger Assistant to join our Dublin team.
The role involves working between Dublin City and Dublin Airport, both indoors and outdoors, providing a high standard of customer service and assisting passengers with:
- Managing travel, timetable, and coach service enquiries
- Providing information on routes, journey planning, and luggage allowances
- Processing ticket sales and assisting with booking enquiries
- Resolving customer queries in a professional and timely manner
- Delivering exceptional customer service in a busy, fast-paced environment
Working pattern:
Week 1: Friday, Saturday, Sunday & Monday
Week 2: Thursday, Friday, Saturday & Sunday
We are looking for a reliable and customer-focused individual who thrives in a fast-paced environment. The ideal candidate will be approachable, confident when interacting with passengers, and comfortable working both indoors and outdoors in all weather conditions. Flexibility is essential, as shifts may vary, and the successful applicant must be able to travel to and work from both our Dublin City and Dublin Airport locations as required.
This role is perfect for someone with strong communication skills, a positive attitude, and a genuine commitment to delivering an excellent customer experience.
Benefits
- Generous annual leave entitlement
- Pension Scheme
- Sick Pay Scheme
- Employee assistance programme
- Bike to work scheme
- Free travel across the network
Uniform, staff facilities and full training provided.
Pay: From €15.25 per hour
Benefits:
- Bike to work scheme
- Company events
- Employee assistance program
- Free or subsidised travel
- Sick pay
- Wellness program
Work Location: In person
