IT Administrator/Helpdesk Support
Job Summary:
We are looking for a motivated Junior IT Administrator / Helpdesk Support professional to provide first-line technical support to end users. You will be responsible for troubleshooting IT issues, maintaining systems, and assisting with day-to-day IT operations across the organisation.
Key Responsibilities:
Helpdesk & User Support
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Provide first-line support via phone, email, or ticketing system
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Troubleshoot hardware, software, and network issues
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Set up and configure user accounts, email, and devices
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Assist users with general IT issues
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Escalate complex issues to the IT manager
Systems & Administration
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Install and configure desktops, laptops, printers, and mobile devices
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Perform routine system checks and updates
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Assist with Active Directory user and group management
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Support Microsoft 365 administration
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Maintain IT asset inventory
Networking & Infrastructure
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Assist with basic network troubleshooting (Wi-Fi, LAN, VPN)
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Support setup of routers, switches, and access points
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Monitor system performance and report issues
Documentation & Processes
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Log all incidents and service requests in the ticketing system
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Maintain documentation for common issues and solutions
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Follow IT policies and security procedures
Required Skills & Qualifications:
Essential
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1 to 3 Years experience
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Understanding of Windows
- Familiarity with Microsoft 365 (Outlook, Teams, OneDrive)
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Strong troubleshooting and problem-solving skills
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Good communication and customer service skills
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Ability to prioritise and manage multiple tasks
Desirable
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Knowledge of Active Directory and user management
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Basic networking knowledge (IP addressing, DNS, DHCP)
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Experience with ticketing systems (e.g., Freshdesk, Zendesk)
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Understanding of cybersecurity best practices
Education & Experience
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A third-level qualification in IT related field or relevant experience.
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Relevant certifications such as:
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CompTIA A+
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CompTIA Network+
