The Clinical Floor Manager will be responsible for the effective and efficient running of the clinic, meeting performance targets and maintaining patient safety goals within the Institute of Eye Surgery (IoES). The CFM will report to the Clinical Operations Lead / Area Manager but have ultimate responsibility to manage the flow and performance as well as lead the operational effectiveness of the clinic administration functions at the Institute of Eye Surgery.
The role will involve supporting safe and efficient patient flow, urgent and routine clinical activity, surgical lists, medication management, patient safety, staffing and the day-to-day management of the team. The post holder may also be involved in the set-up and development of theatre services, including theatre readiness, workflows, equipment, stock, SOPs and staffing requirements.
Duties and Responsibilities:
Clinical Floor Management and Patient Flow
- Lead the day-to-day running of the clinic floor, ensuring safe, timely and efficient patient flow.
- Oversee room allocation, prioritisation of appointments, diagnostics, clinic activity and surgical list coordination.
- Identify delays, constraints or bottlenecks in the patient pathway and take practical steps to resolve these with Consultants and relevant team members.
- Maintain a visible presence on the clinic floor and provide practical support where required to ensure service continuity.
- Monitor patient satisfaction and respond to concerns, complaints and queries in a timely and professional manner, escalating where appropriate.
Resourcing and Operations
- Create, manage and communicate staff rotas in line with clinic, nursing and theatre activity.
- Ensure appropriate nursing, theatre, technician and administrative cover during annual leave, sick leave, increased demand or changes to service activity.
- Plan, organise and delegate work fairly and effectively, ensuring the right resources are in place to support patient care and clinic performance.
- Maintain oversight of stock levels, consumables, theatre supplies, medications and equipment needs, ensuring timely ordering and appropriate cost awareness.
- Liaise with other IoES locations and functional leads where support is required, including travelling to other sites when necessary.
Nursing Duties
- Deliver safe and competent nursing care to patients presenting with ophthalmic conditions, including pre-operative and post-operative support.
- Act as a lead clinical point of contact for ophthalmic casualty appointments, urgent presentations and patients requiring nursing review.
- Manage ophthalmic emergencies, including chemical injuries, trauma, resuscitation and other urgent clinical situations within scope of practice and in line with IoES protocols.
- Administer medications, including topical, oral and intravenous medications, where appropriately trained and authorised, and monitor patients for adverse reactions.
- Perform ophthalmic assessments and support diagnostic decision-making, including advising on appropriate diagnostics where required.
- Liaise with Consultants regarding blood results, clinical findings, adverse reactions, patient concerns and follow-up requirements.
- Maintain clinical competence through CPD, in-house training and relevant ophthalmology training.
Theatre / Surgical Services
- Take an active role in the operational set-up and development of theatre/surgical services, ensuring that the theatre environment, equipment, stock, workflows, staffing and patient safety processes are appropriately planned, implemented and maintained.
- Coordinate the effective running of theatre and surgical services, ensuring safe, efficient and well-organised surgical lists.
- Be responsible for standardizing setup procedures and implementing surgeon specific preference cards.
- Monitor theatre metrics such as turnaround times, delayed starts and process waste to evaluate performance ensuring theatre efficiency and compliance to protocol.
- Act as surgical scrub nurse for intravitreal injection clinics and support minor ophthalmic procedures, including lid surgery and laser treatments, where trained and competent.
- Ensure the theatre environment is appropriately prepared, including the availability of safe equipment, consumables, medications and adequate supplies.
- Support recovery and immediate post-procedure care, including monitoring, escalation and discharge processes in line with clinic procedures.
- Provide clinical supervision, guidance and support to theatre, nursing and support staff during surgical activity.
- Participate in theatre quality improvement, risk management, audit, training and incident review activities.
Compliance, Risk and Patient Safety
- Oversight of medication management.
- Ensure compliance with relevant IoES policies, procedures, protocols, document control requirements and clinical standards.
- Support JCI standards, Patient Safety Goals, tracer activity, audit preparation and accreditation processes.
- Ensure incidents, complaints, risks and near misses are reported, escalated and followed up appropriately.
- Maintain a proactive approach to infection prevention and control, health and safety, safe clinical practice and equipment readiness.
- Contribute to the development, review and implementation of SOPs, protocols and quality improvement plans.
People Management and Leadership
- Lead, support, develop and motivate nursing, theatre, technician and administrative team members as assigned.
- Support recruitment, onboarding, orientation, probation reviews, performance evaluations, coaching, mentoring and training, working with HR where required.
- Monitor timekeeping, attendance, absence, annual leave and TOIL requests through the HR system and address matters in a timely manner.
- Manage team performance, including underperformance or conduct concerns, in a timely and constructive manner in line with IoES procedures.
- Foster a strong team culture, high morale and clear communication across departments and sites.
Communication and General Duties
- Maintain strong professional relationships with Consultants, senior management, clinical staff, administration teams, patients and external stakeholders.
- Attend management, clinical and operational meetings as required and take minutes where requested.
- Escalate potential problems early and make practical recommendations to support service continuity and patient safety.
- Provide cover for front desk, clinical, nursing or theatre roles where required and within scope of competence.
- Promote an environment of compliance, continuous improvement, responsiveness to change and innovation within IoES.
- Perform other duties as necessary to meet the needs of the clinic and surgical services.
Other:
- Support and travel to other IoES locations as and when required
- Attend weekly management meetings and take minutes when required.
- Attend conferences when required.
- Liaise with clinical and administration staff.
- Ensure that effective health and safety procedures are developed and managed to comply with statutory obligations.
- Actively engage with senior management, lead clinicians and consultants and highlight potential problems in a proactive manner.
- Ensure the highest levels of patient satisfaction.
- Maintain a clean and neat working environment, ensuring high standards of housekeeping.
- Promote and actively engage in an environment of compliance, continuous improvement, responsiveness to change and innovation within the Institute
- Perform other duties as necessary
Qualifications & Experience:
- Current registration with NMBI as a Registered General Nurse or appropriate nursing registration relevant to the role.
- Minimum of 10 years’ post-registration clinical nursing experience, ideally including ophthalmology, theatre, surgical services or day case procedures.
- Minimum of 4 years’ management, supervisory or progressive leadership experience in a busy clinical, theatre or surgical services environment.
- Theatre nursing / scrub nurse experience is essential or highly desirable, particularly in ophthalmology, day surgery or minor procedures.
- Experience in patient flow management, clinical operations, rostering, incident management, audit, quality improvement and patient safety.
- Knowledge or experience of ophthalmic assessments, scribing, IVT clinics, casualty appointments and JCI standards is desirable.
- JCHAPO qualification, ophthalmology training or willingness to undertake relevant ophthalmic training is desirable.
- Full clean driving licence and willingness to travel to other IoES locations as required.
Skills and Abilities:
- Strong clinical judgement, professional leadership and ability to make safe decisions in a busy patient-facing environment.
- Ability to manage competing priorities, deadlines, patient needs and operational demands calmly and effectively.
- Credible clinical and organisational leadership skills, with the ability to influence, support and guide others.
- Strong communication and relationship-building skills with patients, Consultants, employees and management.
- Ability to work effectively with multi-disciplinary teams and maintain clear accountability.
- Practical problem-solving ability and the ability to recognise and address issues early.
- Ability to manage, motivate and develop staff while maintaining high standards of patient care and professional conduct.
- High level of professionalism, integrity, discretion and confidentiality.
- Flexible and adaptable approach, with a willingness to support the needs of the service across clinic and theatre activity.
- A positive, hands-on approach and willingness to undertake tasks required to support safe and effective patient care.
Pay: €68,000.00-€80,000.00 per year
Benefits:
- Bike to work scheme
- Free or subsidised travel
- On-site parking
Application question(s):
- Do you have theatre nursing experience?
Licence/Certification:
- NMBI registration (required)
Work Location: In person
