RECEPTIONIST – CELESTE MEDICAL
Celeste Medical | Douglas, Cork
Celeste Medical is an established advanced aesthetic medical clinic based in Douglas, Cork. We are looking for an enthusiastic, professional and highly organised Receptionist to join our team.
This is an exciting opportunity for someone who enjoys working in a fast-paced, patient-focused environment and takes pride in delivering an exceptional five-star experience from the moment a patient contacts the clinic.
Key Responsibilities
- Welcoming patients to the clinic in a warm, professional and friendly manner.
- Managing all incoming and outgoing patient communication, including telephone calls, emails, social media and online enquiries.
- Managing a busy appointment diary and coordinating bookings across our clinical team
- Providing patients with clear and professional information regarding treatments, appointments and clinic policies.
- Managing patient journeys from initial enquiry through to treatment and follow-up.
- Processing payments, deposits, cancellations and rescheduling.
- Maintaining accurate patient records and ensuring all information is handled confidentially and in accordance with GDPR.
- Managing patient consent forms, medical histories and relevant documentation.
- Supporting the clinical team with day-to-day administrative requirements.
- Assisting with stock control, ordering and general clinic administration.
- Supporting the management of the clinic's booking system and patient database.
- Assisting with treatment promotions, loyalty programmes and clinic events.
- Supporting the wider team with marketing and social media administration where required
- Maintaining a consistently high standard of presentation throughout the reception and patient areas.
- Handling patient queries and resolving concerns in a professional and reassuring manner.
- Carrying out end-of-day reception and administrative duties.
- Other ad hoc administrative duties as required.
The Ideal Candidate
We are looking for someone who is:
- Warm, friendly and naturally welcoming.
- Highly organised with excellent attention to detail.
- Confident communicating with patients both face-to-face and over the phone.
- Professional, discreet and understands the importance of patient confidentiality.
- Comfortable working in a busy clinic environment.
- Confident using IT, booking systems and Microsoft Office.
- Numerate with strong administrative and organisational skills.
- Able to multitask and prioritise effectively.
- Proactive and able to use their own initiative.
- A strong team player who enjoys working collaboratively.
- Passionate about providing an exceptional patient experience.
- Interested in aesthetics, skincare, beauty and the medical aesthetics industry.
Experience
Previous experience in medical, aesthetic, dermatology, beauty, dental or healthcare reception would be highly advantageous.
Experience with clinic booking systems, patient administration or customer service is desirable.
A medical secretary or healthcare administration qualification would be an advantage but is not essential.
About You
At Celeste Medical, our patients are at the heart of everything we do.
We pride ourselves on providing a professional, welcoming and highly personalised experience alongside exceptional clinical care.
The successful candidate will be an important part of the patient journey and will represent the Celeste Medical brand at every point of contact.
We are looking for someone who genuinely enjoys working with people, has excellent interpersonal skills and takes pride in going the extra mile for both our patients and our team.
If you are organised, personable, enthusiastic and passionate about delivering a five-star patient experience, we would love to hear from you.
To Apply
Please send your CV and a short cover letter outlining your experience and why you would be a good fit for Celeste Medical.
Position: Receptionist
Location: Celeste Medical, Douglas, Cork
Applications: [email protected]
Celeste Medical is an equal opportunities employer.
Pay: €28,300.00-€40,344.04 per year
Application question(s):
Work Location: In person
