receptionist

Job details

Job Description:

Senior Receptionist

An exciting opportunity to join our Front Desk Team at Hotel Woodstock. The ideal candidate should have 1 years experience in Hospitality.

Key responsibilities:

Customer care:

To ensure all guests receive a genuine, warm, friendly, courteous welcome on arrival and during their stay
To anticipate guests needs whenever possible to enhance quality service and in turn enhance guest satisfaction
To assist in achieving Hotel and Departmental goals in relation to mystery audits, customer comment index etc
To assist guests at all times.
To ensure all guest queries are handled promptly and efficiently
To use initiative in relation to the speedy resolution of guests queries or problems
To report on all guest feedback to a supervisor or Manager.

Standards:

To carry out departmental standards in accordance with the SOP Manual
To ensure Hotel standards are achieved at all times
To ensure that the highest possible standard of personal hygiene, dress, appearance, body language and conduct is maintained at all times

Training:

To attend all statutory training
To attend other training sessions as per the departmental training plan or as when required by management.
To assist as much as reasonable in the coaching and training of new staff.

Flexibility:

To accept flexible work schedule necessary for uninterrupted service to Hotel guests.
To provide support where necessary in other areas of the Hotel
To give full cooperation to any colleague or guest requiring assistance in a prompt caring, helpful manner and to be flexible in assisting around the Hotel in response to business and client needs

Health & Safety responsibilities:

To ensure all accident, incidents and suspicious occurrences are reported to the relevant people and to assist in providing all relevant backup.
To maintain own working area tidy and in good shape. To report defective materials and equipment to appropriate individual
To be familiar with and adhere to all rules and regulations of the hotel with specific regard to:
Hygiene
Fire procedures
Health and safety at work
Security regulations

Communication:

To maintain good liaisons and communications with management and all other departments
To regularly attend monthly departmental meetings
To offer any suggestions or ideas for improvement to head of department
To attend any other meeting as necessary

Sales and costs:

To assist in positively promoting sales within the department and maximize every sales opportunity.
To assist in controlling departmental costs within the standards set by the departmental manager.
To assist in stock control measures implemented, in order to achieve budgeted profit margins
To ensure security of cash, stock and equipment and to carry out all agreed departmental/Hotel procedures
To pass on any referred/sales leads to the sales department, to assist in sales as required
To be aware of Hotel promotions or special activities going on in the Hotel/area

Other:

Job Type: Full-time

Benefits:

Work Location: In person