We are seeking an energetic, detail-oriented professional with a genuine passion for hospitality and tourism to manage our digital sales channels and online guest journey.
If you thrive in a dynamic, fast-paced environment and want to bring our group strapline "Joy at your Service" to life across the digital booking path, we want to hear from you.
The Role
While our Revenue team handles pricing and rate mapping, you will fully own how our properties look and feel across the entire online landscape. You will be the custodian of our visual appeal, property descriptions, and content accuracy across our direct booking engines and OTAs.
Applicants must have
- 3+ hotel experience/Travel experience
- Experience with hotel booking engines
Key Responsibilities
Online Channel Presentation: Fully manage the front-facing look, room descriptions, and package details across direct booking engines and third-party platforms to ensure flawless presentation.
Content Management: Maintain and update website content, ensuring text, imagery, and amenity details are accurate, high-quality, and up to date across all properties.
Guest Journey Enhancement: Refine automated pre- and post-stay communications to build anticipation and introduce guest enhancements in line with industry best practices.
Online Auditing: Continually test the online guest journey across all devices to ensure a seamless, friction-free booking path.
Team Collaboration: Support the Sales & Marketing department with group promotions, property launches, and evolving priorities.
What We Are Looking For:
Hospitality Background: Solid experience in a busy hotel environment—ideally within Reservations, Front Office, or a hands-on marketing coordinator role.
Resilience & Adaptability: A proactive problem-solver who enjoys a fast-moving environment where priorities can shift.
System Familiarity: Comfortable navigating OTA extranets, direct booking engines, and website Content Management Systems (CMS).
Excellent Communication: Strong English copy-writing and proofreading abilities, with a natural eye for digital presentation and detail.
A Passion for Tourism: A sincere love for the hospitality sector and a commitment to delivering a welcoming digital guest experience.
What We Offer
* Competitive salary based on experience.
* Excellent opportunities for career growth within an expanding property portfolio.
* Hybrid and flexible working arrangements.
* Discounted staff accommodation across the group.
Benefits:
- Bike to work scheme
- Company events
- Employee discount
- Wellness program
- Work from home
Work Location: Hybrid remote in Dublin, County Dublin
