Store & Customer Service Assistant
About Us
Duke Motorcycle Ltd is an independent motorcycle repair workshop and retail store based in Dublin. We are passionate about motorcycles and pride ourselves on providing excellent workmanship and outstanding customer service.
We're looking for a friendly, organised and proactive Store & Customer Service Assistant to become a key member of our team. This is a varied role where no two days are the same. You'll be supporting customers, helping keep the shop running smoothly, managing stock and assisting with the day-to-day operations of the business.
If you enjoy working with people, like being organised and have an interest in motorcycles, we'd love to hear from you.
Key Responsibilities:
Customer Service
- Welcome customers into the shop and provide a friendly, professional experience.
- Answer customer enquiries in person, by phone, email and social media.
- Assist customers with products, services and general information.
- Help ensure every customer receives excellent service.
Sales & Administration
- Process customer payments accurately using the till system.
- Prepare quotations and invoices.
- Record supplier invoices and update information within the accounts system.
- Maintain accurate customer, supplier and sales records.
Parts & Inventory
- Receive deliveries and check incoming parts.
- Organise stock and keep storage areas tidy.
- Update inventory and stock levels.
- Order parts from suppliers and monitor outstanding orders.
- Help identify opportunities to improve stock availability and supplier performance.
Workshop & Store Support
- Maintain a clean, organised and welcoming shop environment.
- Support the workshop team with administrative and operational tasks.
- Ensure tools, equipment and displays remain organised.
Marketing & Community
- Assist with social media by taking photos, videos and creating basic posts.
- Support promotions, events and customer engagement activities.
- Help build relationships with local businesses, suppliers and the motorcycle community.
Essential Requirements
- Minimum 1 year's experience in a customer service, retail, administration or similar role.
- Excellent spoken and written English.
- Strong organisational and time management skills.
- Good computer skills, including Microsoft Office.
- Ability to multitask and work in a busy environment.
- Excellent attention to detail.
- Positive attitude with a willingness to learn.
- Professional, reliable and able to work independently as well as part of a team.
Desirable
- Experience within the motorcycle, automotive or motor trade industry.
- Experience using invoicing, stock control or accounting software.
- Sales or retail experience.
- Experience managing social media for a business.
- Motorcycle licence or interest in motorcycles is an advantage.
What We Offer
- Friendly and supportive working environment.
- Opportunity to develop new skills and take on additional responsibilities.
- Varied role with no two days the same.
- Opportunity to work within the motorcycle industry.
- Staff discount on products and services.
- Ongoing training and development opportunities.
Working Hours
- Tuesday to Friday: 9:00am – 6:00pm
- Saturday: 9:00am – 5:00pm
Our current opening hours are Tuesday to Saturday. Shifts are worked on a rota basis within these hours.
While we are currently closed on Mondays, applicants must be available to work Mondays should the business extend its opening hours in the future.
How to Apply
Please send your CV and a short cover letter telling us why you'd be a great fit to:
[email protected]
Only shortlisted applicants will be contacted.
Pay: €14.50-€16.50 per hour
Benefits:
- Employee discount
- On-site parking
Application question(s):
- Are you looking for full-time or part-time work? If you are looking for part-time work, please specify the days and hours you are available to work.
- If you require permission to work in Ireland, please specify your current immigration or employment permission (e.g. Stamp 1, Stamp 1G, Stamp 2, Stamp 4, Critical Skills Employment Permit).
- How would you rate your spoken and written English? (Native/Fluent C2, Advanced C1, Intermediate B1 & B2, Basic A2)
Experience:
- Customer service: 1 year (preferred)
- Administrative: 1 year (preferred)
Work authorisation:
Work Location: In person
