James Walker Ireland Ltd., a division of James Walker Group, is a global leader in the manufacture and supply of sealing products to the world’s most demanding manufacturing industries.
We are currently seeking to recruit a Customer Service Representative for a full time permanent position, based in our sales office in Cork.
Main duties of this role will include:
· Resolve a variety of high volume customer enquiries, delivering excellent customer service from the first point of contact
· Producing timely quotations, inputting order information and completing all associated documentation in relation to the quote and order processing
· Maintaining a high level of attention to detail, ensuring customer and order information is entered correctly through completing contract review
· Identify customer quality documentation requirements and take appropriate action
· Operate and maintain customer related information systems to maintain accurate records and information
· Handling customer issues and complaints
· Keep customers fully updated on quote and order progress, anticipating any possible delays or complications, identifying possible solutions to minimise these
· Ensure all quotations are followed up in line with Company procedure and KPI’s
· Proactively liaise between appropriate departments and manufacturing sites in anticipation or response to customers queries
· Daily liaison with External Sales team keeping them informed of any relevant developments building a high level of team working
· Assist with customer meetings and visits where required
· Assist and support colleagues when required
Job specific skills required:
· Strong Customer Service background
· Strong administrative and organisational skills
· Excellent communication skills both written and verbal
· Ability to influence and negotiate
· Ability to build rapport with customers
· Good telephone skills / PC Literate
· Excellent attention to detail
· Ability to work on own initiative
· Strong team player
Pay: €30,000.00-€32,000.00 per year
Benefits:
- Company pension
- On-site parking
Work Location: In person
