On-site Customer Support
Controlled Environments Company (CEC) is a single source supplier and solutions provider to customers operating in critically clean and controlled environments. We are currently recruiting for an On-site Customer Support specialist to work closely with account management and cross functional teams within the organisation to help in the provision of on-site services, product distribution, problem solving solutions, technical support, and to maximise business opportunities for both CEC and the end-customer.
Responsibilities:
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Develop a strong working relationship with on-site customers and provide the highest level of customer service
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Delivery of products to various locations around client site
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Goods Receiving to include checking, counting, and put-away of stock
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Picking and packing customer orders to agreed timeframes and order turnaround times
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Management of stock levels around site to ensure required levels are maintained
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Stock checks and cycle counting of products in warehouse with pro-active approach to maintaining stock accuracy
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Work with a computerised WMS and other systems
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Proactive approach to identify both problems and solutions
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Support of project roll out, on-going objectives, and critical customer requirements
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Flexibility to perform other duties as required
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Use of company vehicles and forklift
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Manage project deliverables and tasks to completion within specified timeframes
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Troubleshooting and fix of hardware where trained and appropriate
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Perform manual repairs when necessary, in line with procedure and guidance
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Install and movement of equipment as required
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Work with a series of computerised systems
Skills and Experience Required:
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Flexible, reliable, hardworking with a positive attitude and strong work ethic
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Can use own initiative and comfortable working in a fast-paced environment
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Ability to identify customer needs, sales opportunities, and passionate about providing a high level of customer service
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Strong technical ability
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Excellent attention to detail and accuracy
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Problem solving aptitude
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Full Irish driver’s licence desirable
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Forklift experience desirable
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Prior experience using stock control systems such as SAP, or similar systems
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Cleanroom experience is desirable, but not essential
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Strong interpersonal and communication skills
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Tech-savvy / Mechanically minded individual with experience troubleshooting software and hardware issues a distinct advantage
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2-3 years’ experience in a similar role preferred
