We are seeking a Promotions / Information / Communications Officer to support the delivery of accurate, timely and accessible passenger information across our public transport services. This is a key customer‑focused role, responsible for publishing and promoting timetables, route information and service updates, while also providing meaningful reporting and insights to management.
The role involves active engagement with external stakeholders including local authorities, third‑level institutions, community organisations and advocacy groups, and may require attendance at meetings and events outside standard office hours.
Key Responsibilities
- Produce, maintain and publish timetables, route information and service updates
- Coordinate and communicate planned and unplanned service changes, including disruptions and diversions
- Draft clear, customer‑focused content for notices, posters, leaflets, website updates, social media and digital channels
- Promote new services, timetable changes and service improvements
- Compile regular and ad‑hoc management reports, including analysis of customer information, usage trends and non‑performative or low‑demand routes
- Contribute insights that support service reviews, planning and operational decision‑making
- Prepare and deliver presentations to external stakeholders, including local authorities, colleges, Age Alliance groups, community organisations and other partners
- Represent the organisation professionally at meetings, forums, outreach activities and public information sessions
- Attend meetings or events outside normal working hours, as required by the role
- Coordinate and manage promotional merchandise and materials, including ordering, storage, stock control and distribution
- Liaise with operations, scheduling, planning and customer service teams to source accurate service and performance information
- Ensure all passenger information is accurate, accessible and compliant with branding, accessibility and regulatory standards
- Update digital platforms and support real‑time passenger information systems where applicable
- Monitor customer feedback, complaints and service queries, identifying trends and recurring issues
- Support public engagement initiatives and promotional campaigns as required
Essential Requirements
- Third‑level qualification in Communications, Marketing, Journalism, Transport Studies or a related discipline or equivalent relevant experience
- Full, clean Category B driving licence, with a willingness to travel as required
- Proven experience in a communications, information or promotions role
- Excellent written and verbal communication skills with strong attention to detail and accuracy
- Ability to present complex information clearly to diverse audiences
- Experience compiling reports, briefings or presentations for internal or external stakeholders
- Strong organisational skills, with the ability to manage multiple priorities
- Confidence engaging with external stakeholders and representing the organisation
- Flexibility to attend out‑of‑hours meetings and events when required
- Competency in the Irish language would be an advantage
Pay: From €35,000.00 per year
Benefits:
- Bike to work scheme
- Company pension
- Free or subsidised travel
- On-site parking
- Sick pay
Work Location: In person
