About the Role
We are seeking a friendly, reliable, and highly organised person to join our busy GP surgery in Dunboyne on a part-time permanent basis.
The role will begin with a six-month period split approximately 50% between back-office administration and 50% reception.
For the first six months, the successful candidate will provide fully supported back-office administrative assistance as maternity leave cover, working alongside the existing team and receiving full training. The remaining 50% will be based on reception, providing a professional, friendly, and efficient service to our patients.
Following the initial six-month period, the maternity leave cover will come to an end, with the intention that the successful candidate will remain with the practice on a permanent part-time basis as a part of our Reception Team.
This is an excellent opportunity for someone looking to become part of a friendly, established GP practice and develop a broad understanding of both the administrative and patient-facing sides of general practice.
Administration Assistance 50%
The successful candidate will receive full support and training while assisting with the following:
- Processing and maintaining confidential patient records accurately.
- Scanning, filing, and managing medical and administrative documentation.
- Processing correspondence, referrals, forms, and reports.
- Assisting with private medical administration and associated paperwork.
- Managing incoming and outgoing correspondence.
- Updating patient information and records.
- Liaising with hospitals, pharmacies, consultants, and other healthcare providers as required.
- Supporting the Practice Manager and wider practice team with administrative tasks.
- Following established practice procedures and maintaining a high level of accuracy and accountability.
- Maintaining strict patient confidentiality and adhering to GDPR and data protection requirements.
Reception 50%
Reception responsibilities will include:
- Welcoming patients in a friendly, professional, and compassionate manner.
- Answering and managing a busy telephone line.
- Dealing with patient enquiries efficiently and sensitively.
- Booking, cancelling, and rescheduling appointments.
- Checking patients in and out
- Processing payments and issuing receipts.
- Processing prescription requests in line with practice communications.
- Communicating effectively with GPs, nurses, and other members of the team.
- Maintaining accurate patient information.
- Assisting with the smooth running of the reception and waiting areas.
- Providing general administrative support to the practice as required.
Following a successful initial six-month period, the intention is for the successful candidate to continue with the practice permanently on a part-time basis as a valued member of the Reception Team.
About You
We are looking for someone who will become a long-standing member of our valued Team. We are a close-knit crew who look after each other.
We are looking for someone who is:
- Nice, friendly, approachable, and empathetic.
- Patient and professional when dealing with the public.
- Highly organised with excellent attention to detail.
- Reliable, punctual, and conscientious.
- Comfortable working in an environment that has busy periods.
- Able to remain calm and courteous during those busy times.
- A confident communicator with an excellent telephone manner.
- Comfortable with ICT and the willingness to learn our systems.
- Discreet and trustworthy, with a strong understanding of patient confidentiality.
- Flexible in terms of sickness or holiday leave cover.
- Keen to learn and practice self-development within the GP practice environment.
Experience
Previous healthcare or administrative experience is an advantage; however we are particularly interested in candidates who are nice, and demonstrate the right attitude, reliability, and willingness to learn. You don’t need to have GP practice experience to apply. Full support and training will be provided.
What We Offer
- Permanent part-time employment with a well-established GP practice.
- The opportunity to gain valuable experience across both administration and GP reception.
- Full support and training.
- A clear pathway to continuing in a permanent part-time Receptionist role.
- A supportive, friendly, and flexible working environment.
- Salary €18 per hour.
- 20 days annual leave prorated.
How to Apply
If the above appeals to you, we would encourage you to submit your CV and a brief cover letter outlining your experience, why you’d like to work with us, and your availability to our Practice Manager Jessica at [email protected].
The interview process will consist of an initial Zoom interview, followed by a second round of in-person interviews.
The successful candidate will be informed of their position in a timely manner.
Pay: €18.00 per hour
Benefits:
Work Location: In person
