We have an exciting opportunity for a Service Co-Ordinator to join our team in Galway. This is a hands-on role that requires a flexible and proactive approach, with the ability to support various departments across the organisation. Previous experience in a similar role would be an advantage. Some manual handling may be required, and full training will be provided.
The main duties will include, but are not limited to the following:
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Assist the Service Manager in the day-to-day running of the Service department
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Prepare Estimates for outstanding/ongoing repairs and get customer approval
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Assisting in the parts dept when required
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Monitor and relay information from email and phone enquiries with customers
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Liaise with, and co-ordinate jobs to field service engineers
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Invoice customers in a timely manner with associated paperwork
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Manage the calendar of events as required
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Assistance with department meetings and site visits
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Carefully identify customers’ needs and provide accurate and complete information to resolve their issues
The ideal candidate should have:
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Previous experience in a similar role is desirable but not essential
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Experience in parts, stores, or a similar environment is a distinct advantage
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Basic mechanical knowledge of plant machinery or the motor trade is highly advantageous
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Strong customer service experience is essential
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Excellent organisational and communication skills
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Strong time management skills with the ability to prioritise effectively
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Ability to multitask in a fast-paced environment
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Proficient in Microsoft Word and Excel with good general computer literacy
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Ability to adapt to changing business needs and priorities
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Positive, can-do attitude with a strong work ethic
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Team player with a willingness to support other departments when required
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Ability to build and maintain strong internal and external working relationships
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Self-motivated with the ability to plan and manage daily tasks independently
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Capable of handling routine duties with minimal supervision
Apply Today:
Apply today by sending your CV and a short cover note to [email protected]
