Great National South Court Hotel in Raheen, Limerick has a fantastic opportunity for an experienced Hotel Receptionist to join our expanding team on a part-time basis.
We are delighted to announce that we have been awarded Quality Employer Certification by the Irish Hotels Federation!
We are proud to be recognised for our commitment to operating as a Quality Employer and supporting the growth and development of our people.
Our GREAT Values
At the Great National South Court Hotel, our team is guided by our GREAT values. We look for people who bring a positive attitude, take ownership of their role, support their teammates, and consistently deliver high standards for our guests.
Responsibilities
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Greeting and welcoming guests on their arrival into the hotel
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Checking in and out guests and ensuring that all information required is recorded
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Advising guests of the hotel facilities, including opening hours, service times and of local amenities.
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Issuing guests bills, ensuring that they are correct and that payment is processed as per hotel policy
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Building on the great relationship with the other departments
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Liaising with the accommodation department on regular basis and updating them with relevant information in particular room status
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Dealing with enquires, requests and questions in a friendly and professional manner
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Following up on Group Bookings , Packages offers etc
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Liaising with accounts department and ensuring that billing is accurate and correct.
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Planning ahead, checking future business and confirming reservations.
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Following up on emails and where necessary make relevant bookings
What are we looking for?
We are looking for someone who:
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Has previous experience in a guest-facing/hotel receptionist role.
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Working knowledge with Hotsoft is advantageous..
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Excellent people skills
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Is willing to learn something new and not be afraid to ask questions
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Cares enough about their new role that they will follow up on queries and enquires
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Understands the importance of communication and is fluent in English
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Exceptional customer service skills and will represent the hotel professionally at all times.
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Have full permission or hold a valid visa to work in the EU.
Note : This role will involve working evenings and weekends.
WHAT WE CAN OFFER YOU:
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Company funded educational programmes.
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Shape your career path with us! Opportunity for internal career growth, progression & promotion with the GN Group nationwide.
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Advanced online training programs through our E-learning personal development platform.
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Access to GN Employee Assistance & Digital Wellbeing Program offering comprehensive support for your mental and physical health.
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Recruitment bonus through our GN refer a friend scheme.
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Excellent Employee Recognition Programme including employee of the month, long service awards, team recognition days and random treat days.
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Employee Social Events to celebrate our teams success together.
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Industry leading complimentary meals on duty and barista style coffee.
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Attractive 20% Employee discount on bar & restaurant food.
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Favourable Friends and Family discounted best available rates in our GN Hotels nationwide.
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Save money and be healthy with our Bike to work scheme.
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Xmas savings club.
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On site free parking.
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Uniform provided.
Great National South Court Hotel is an equal opportunities employer.
