About the Role:
Solar Systems Ireland is looking for an energetic and confident Solar Sales Appointment Coordinator to join our growing sales team.
Your primary responsibility will be to contact new and existing enquiries, qualify potential customers and book high-quality appointments directly into our Solar Sales Consultants' calendars.
This is not a technical solar role and you will not be expected to design or sell solar PV systems over the phone. Your job is to engage potential customers, understand their requirements, qualify the opportunity and secure an appointment for one of our sales consultants.
You will also take ownership of the sales team's appointment calendars, ensuring diaries are organised efficiently and that leads are consistently followed up.
Full training on solar PV, battery storage and our sales process will be provided.
Key Responsibilities:
- Make outbound calls to customers who have enquired about solar PV and battery storage.
- Respond quickly to new leads generated through our website, advertising and other marketing channels.
- Speak confidently with potential customers and establish their interest and requirements.
- Qualify leads using the company's agreed qualification process.
- Book qualified appointments directly into Solar Sales Consultants' calendars.
- Manage and organise the sales team's appointment calendars.
- Ensure appointments are scheduled efficiently based on location, availability and salesperson capacity.
- Confirm appointments with customers and reduce cancellations and no-shows.
- Follow up with customers who have not answered previous calls.
- Re-engage older enquiries and leads that have not yet progressed.
- Maintain accurate customer records and notes within the CRM.
- Ensure every lead is followed through the appropriate contact and follow-up process.
- Work closely with the sales team to maximise appointment quality and conversion opportunities.
- Maintain a strong understanding of Solar Systems Ireland's products, services and current offers.
- Meet agreed daily and weekly call, contact and appointment targets.
- Provide feedback to management on lead quality, common customer questions and reasons customers do not progress.
What We're Looking For:
The ideal candidate will be:
- Confident and comfortable speaking with customers over the phone.
- Experienced in telesales, appointment setting, call centre sales or a similar customer-facing sales role.
- Target-driven and motivated by achieving results.
- Persistent and comfortable making a high volume of outbound calls.
- Friendly, professional and engaging on the phone.
- Able to build rapport with customers quickly.
- Organised and capable of managing multiple sales calendars.
- Comfortable working with CRM systems and maintaining accurate customer records.
- Able to follow a structured sales and follow-up process.
- Reliable, self-motivated and able to work independently.
- Comfortable working in a fast-paced sales environment.
- Strong written and verbal communication skills.
Previous experience in solar PV, renewable energy or home improvements would be advantageous but is not essential, as full product training will be provided.
What Success Looks Like:
This role is not simply about making as many calls as possible.
Success means consistently turning enquiries into genuine, qualified sales appointments while ensuring the sales consultants' calendars are well organised and productive.
You will be expected to take ownership of leads assigned to you and ensure opportunities are followed up properly rather than allowing potential customers to fall through the cracks.
Key performance areas will include:
- Calls and customer contacts.
- Qualified appointments booked.
- Appointment attendance rate.
- Sales consultant calendar utilisation.
- Lead response time.
- Follow-up completion.
- Quality and accuracy of CRM records.
- Conversion of leads into attended sales appointments.
What We Offer:
- Competitive salary.
- Performance-related commission/bonus structure.
- Full training on solar PV and battery storage.
- Training on our CRM and sales processes.
- Support from an experienced solar sales team.
- Opportunity to develop a career within the rapidly growing renewable-energy sector.
- Career progression opportunities as Solar Systems Ireland continues to expand.
The Person We're Looking For:
We're looking for someone who enjoys being on the phone and enjoys getting results.
You should be comfortable picking up the phone, having a natural conversation with a customer and confidently asking for the appointment.
This is an important position within our sales operation. Our marketing generates the opportunities, our sales consultants close the business, and your role is to make sure qualified customers get into their calendars.
If you are organised, competitive, confident on the phone and motivated by hitting targets, we would like to hear from you.
Pay: €32,000.00-€38,000.00 per year
Benefits:
- Bike to work scheme
- On-site parking
Work Location: In person
