The Newpark Hotel is looking for a Duty Manager to join its Management Team.
We believe in providing exceptional service to complement our exceptional surroundings and if your personal values are around exceeding the guests needs, working in a tight knit team and giving your best to your colleagues and guests every day then this role is for you.
This role may suit you if you are currently working in a Supervisory or Junior Management role in a similar property and are looking to take the next step into a company where team development and career progression are key to how we work.
The role:
- Taking responsibility for the hotel for early or late shifts making sure all areas are open, set up properly and welcoming to our guests.
- Helping in Food & Beverage departments in high demand periods.
- Dealing with guest and employees queries as they arise.
- Supporting all of the management team as needed.
- Ensuring compliance with all health & safety & fire prevention procedures when on-shift.
- Completion of daily security walks, daily reports and Passover reports.
- Ensuring the team provide exceptional levels of service for every guest.
- Have a good understanding and working relationship with all areas within the hotel.
- Deal with office administration as instructed by the hotel management (signage for promotions and events, updating SOPs).
- Deal with customer complaints in a professional manner.
- Be able to work independently in a busy environment.
- Be able to prioritise duties.
- Ensure all maintenance issues are reported and rectified in a timely manner.
- Assisting senior Management with compilation of reports, payroll and rosters.
- Ensuring the public areas are clean and tidy at all times and have a good ambience (correct music/lighting /heating/candles etc).
- Ensuring that the best customer service is provided to all our guests and customers, a warm welcome is provided and our guest/customers feel appreciated for their custom and encouraged to return
- Checking Function sheet and VIP guest list to ensure smooth running of Dept. on a daily basis.
- Cash handling and ensuring all SOP's are adhered to.
- Food and beverage product knowledge.
- Liaising with the Management on offers and deals for the hotel and assisting with Department training.
- Dealing with any issues or complaints in an efficient and professional manner ensuring customer/guest satisfaction and informing senior management of any issues/complaints received.
- Checking and ensuring team members are groomed to standard at the start of each shift and supervising team in the absence of the management to ensure standards are met at all times.
Benefits
- Competitive salary
- Opportunities for career progression and support with further education
- Free car parking
- Complimentary gym and leisure club membership
- Meals provided while on shift
- Reduced rates on food, beverage & accommodation with Flynn hotel group.
Job Type: Full-time
Benefits:
- Company events
- Employee assistance program
- Employee discount
- Gym membership
- On-site gym
- On-site parking
Work Location: In person
