Medical Receptionist / Practice Administrator
Full-time or Part-time | Permanent / Fixed-term
We are looking for a friendly, organised and dependable Medical Receptionist / Practice Administrator to join our busy and supportive general practice team.
This is a varied role for someone who enjoys working with people, is comfortable managing a busy workload and takes pride in providing a helpful and professional service. You will be an important part of the day-to-day running of the practice and often the first person our patients meet or speak to.
Previous experience in a medical practice is an advantage, but we are also interested in candidates with strong administration, reception or customer-service experience who are willing to learn.
The RoleReception & Patient Support
- Provide a warm, professional and helpful first point of contact for patients and visitors.
- Answer telephone and in-person queries efficiently and sensitively.
- Manage appointments and assist patients with general practice queries.
- Communicate with hospitals, pharmacies, healthcare professionals and other organisations where required.
- Maintain patient confidentiality and discretion at all times.
- Help ensure reception and waiting areas remain welcoming, organised and professional.
Administration
- Complete day-to-day administrative tasks accurately and on time.
- Maintain accurate patient information using the practice management system.
- Assist with correspondence, documentation, recalls and reminder systems.
- Support the clinical and administrative team with the smooth running of the practice.
- Assist with supplies, paperwork and general office organisation.
Billing & Payments
- Process patient charges and payments accurately.
- Record and reconcile payments appropriately.
- Assist with patient billing and ensure accounts are kept up to date.
- Collect and manage STCs and other relevant practice documentation.
- Follow practice claiming and billing procedures.
What We're Looking For
We are looking for someone who is:
- Friendly and approachable – able to make patients feel welcome and supported.
- Highly organised – comfortable prioritising and managing several tasks at once.
- A strong communicator – confident communicating with patients, colleagues and external organisations.
- Calm under pressure – able to work effectively in a busy healthcare environment.
- Accurate and dependable – with excellent attention to detail and a strong sense of responsibility.
- A team player – willing to support colleagues and contribute positively to the practice.
- Discreet and professional – understands the importance of confidentiality when dealing with sensitive information.
- Adaptable – willing to learn, take initiative and respond positively to changing priorities.
Skills & Experience
Ideally, you will have:
- Previous reception, administration or customer-service experience.
- Good general IT skills.
- Experience using Microsoft Word, Excel and Outlook.
- Confidence using telephone and computer systems.
- Strong written and verbal communication skills.
- Experience in a GP practice, healthcare environment or practice management system is an advantage, but not essential.
Working With Us
You will be joining a busy general practice where teamwork, good communication and patient care are central to how we work.
The role offers plenty of variety and the opportunity to develop your knowledge and skills within a healthcare environment. Training and ongoing support will be provided, with opportunities for further professional development relevant to the role.
Benefits include:
- Company pension
- On-site parking
- Training and professional development
- Supportive team environment
- Varied and interesting day-to-day work
Work location: In person
As with all roles within the practice, you may occasionally be asked to undertake other reasonable duties appropriate to your position, experience and level of competency.
Pay: €14.50-€20.00 per hour
Benefits:
Work Location: In person
