Now Hiring at The Grace
The Grace | Where Excellence meets Opportunity
Westport, County Mayo | Full-Time | Opening Opportunity
Join The Grace Westport Estate, a remarkable new hotel opening in Spring 2026 on Ireland's Wild Atlantic Way, at the heart of the captivating Westport Estate.
Job Summary:
The Concierge plays a key role in curating memorable, personalised guest experiences at The Grace Westport Estate. Acting as a trusted point of contact, this role supports guests before arrival, throughout their stay, and at departure by delivering tailored recommendations, itinerary planning, and seamless coordination of services. With a strong service mindset and in-depth local knowledge, the Concierge enhances the guest journey while upholding the estate's standards of warmth, professionalism, and discretion.
Key Responsibilities
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Provide a genuine, warm, and professional welcome to all guests, visitors, and vendors.
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Deliver personalised itinerary planning, including booking excursions, dining reservations, transportation, and local experiences.
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Offer informed recommendations on local attractions, dining, entertainment, and estate facilities based on guest preferences.
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Anticipate guest needs proactively and resolve requests with efficiency and care.
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Assist guests with luggage during arrivals and departures as required.
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Manage incoming telephone calls, emails, and guest requests, ensuring accurate and timely follow-up.
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Maintain an organised, polished, and guest-ready concierge area at all times.
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Handle administrative tasks including mail distribution, courier coordination, and delivery management.
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Maintain accurate records of guest preferences, bookings, and service requests.
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Promote hotel services, upsell room categories, and cross-sell Westport Estate facilities and experiences.
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Demonstrate full knowledge of front office service standards, SOPs, and performance expectations.
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Follow shift checklists to ensure consistency in service delivery and operational readiness.
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Take ownership of personal development through training participation and standards adherence.
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Collaborate closely with Front Office, Accommodation, Food & Beverage, and external partners to deliver seamless guest experiences.
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Perform ad-hoc duties as assigned by management to support the broader operation.
This job description is not intended to be either prescriptive or exhaustive, it is issued as a framework to outline main areas of responsibility at the time of writing.
Required Experience & Skills
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Strong local knowledge with the ability to create tailored, high-value guest recommendations. .
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Excellent organisational, communication, and interpersonal skills.
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Service-driven mindset with a proactive and solutions-oriented approach.
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Commitment to continuous improvement, compliance, and service excellence.
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Eligibility to work in Ireland.
The Grace Westport Estate is an equal opportunity employer. We strive to create and maintain a diverse workforce where everyone is respected and included.
