GET TO KNOW US
We’re LYNOTT, a young, dynamic brand born in 2021 to bring bold, beautiful pieces to everyone. Every piece is designed to brighten your day, from gold-plated classics to water-resistant essentials. Think effortless style that works wherever life takes you.
KNOW THE ROLE
LYNOTT is seeking experienced a Store / Concession Manager to lead our luxury jewellery concessions in Dundrum. This role carries full responsibility for people leadership, commercial performance, and operational excellence, while acting as the primary HR point of contact on counter.
Key Responsibilities include:
People Leadership & HR
Act as the on-counter HR point of contact for the team
Lead, motivate, and manage a high-performing retail team
Run structured performance management and improvement programmes
Set clear expectations and hold team members accountable
Manage attendance, conduct, probation, and day-to-day people matters
Build a strong, positive, and performance-led team culture
Sales Leadership & Commercial Performance
Take full ownership of sales targets and KPIs
Implement, communicate, and drive daily, weekly, and monthly targets
Lead by example on the shop floor with exceptional luxury selling standards
Demonstrate advanced luxury sales techniques (clienteling, upselling, emotional selling)
Drive conversion, ATV, repeat business, and customer loyalty
Analyse performance data and take corrective action
Learning, Development & Training
Deliver ongoing sales, product, and service training
Coach and develop team members to improve individual and store performance
Identify skill gaps and implement tailored development plans
Support onboarding and continuous learning initiatives
Reporting, Costs & Commercial Control
Prepare and submit daily, weekly, and monthly trade reports
Track performance against targets and budgets
Manage staff costs, rota efficiency, and commercial wage control
Provide clear insights and reporting to Head Office
Stock, VM & Operations
Full responsibility for stock management and accuracy
Lead and oversee stock takes and loss prevention
Ensure visual merchandising standards are consistently executed
Manage launches, VM changes, and promotional activity
Maintain operational excellence and compliance at all time
KNOW WHAT WE’RE LOOKING FOR
This is a sales-driven, target-focused management role and is not suitable for candidates without proven luxury retail selling and people management experience.
KNOW HOW WE WORK
Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.
We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.
We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.
We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.
We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.
