Apleona Ireland is looking for a colleague to fulfill the Operations Manager role in a pharmaceutical setting in Longford area
Main Duties and responsibilities:
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Ensure high-quality service delivery, exceed customer expectations, and promote the company's core values.
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Implement control measures to maintain safe working environments for subcontractors and staff, ensuring smooth business operations.
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Oversee contract delivery to ensure mechanical and electrical maintenance activities are completed in line with site-specific, statutory, and regulatory requirements.
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Support clients in identifying energy management and operational efficiency opportunities that reduce cost and improve performance.
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Establish and manage quality measures, facilitate two-way communication, and drive continuous improvement through feedback.
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Build and maintain strong client relationships, ensuring complaints, issues, and escalations are addressed promptly and effectively.
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Measure service delivery effectiveness against Service Level Agreements (SLAs) to ensure high performance and minimal deductions.
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Lead, support, and develop teams to ensure they are trained, motivated, and capable of delivering high-quality services.
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Ensure safe systems of work, manage Health and safety requirements, and comply with all statutory and company procedures.
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Suggest and implement service delivery improvements and innovations.
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Support commercial activities including budgeting, labour planning, subcontractor cost control, and tender support where required
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Prepare monthly management reports, conduct regular site audits, and ensure timely, accurate client reporting.
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Support any ad-hoc projects as required by management
Requirements:
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Minimum of 3 years in a similar role.
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Experience in a customer-focused environment.
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Relevant third-level qualification or equivalent.
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Financial and budgetary experience.
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Project management experience.
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People management experience is essential.
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Energy management experience/qualification is advantageous.
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Membership in a relevant professional organization is advantageous
We look forward to hearing from you!
