Job description:
We are looking for an ambitious and detail oriented Customer Service Representative to join the team in Dublin 5!
This is a genuine opportunity for career progression in a dynamic and fast paced environment with a leading Irish motor group,
Job Purpose
As a member of the Driver Support team, you will be reporting to the Service Manager. This role focuses on managing the day-to-day operation of fleet drivers nationwide, working closely with third-party suppliers and maintaining a high level of customer service with all stakeholders.
Pay and Benefits
- €35,000 annual salary depending experience
- 22 days annual leave (increasing to 25 days under length of service scheme).
- Training, development and career progression program
- Bike to work scheme available.
- Onsite parking.
- Friendly work environment.
Key Roles and Responsibilities
- Managing the day-to-day enquiries of fleet drivers and suppliers nationwide. This will include service bookings, accident management, NCT/CVRT bookings and short-term hire requests.
- Providing high-quality service through daily communication with customers and suppliers.
- Respond to and resolve client issues in a timely and efficient manner.
- Working closely with the Maintenance Manager to deliver best-in-class customer service.
- Minimise customer downtime by providing a quality and efficient service and working effectively with key suppliers.
- Carry out administrative duties, including invoice processing, reporting, and e-flows.
- Engage in continuous performance evaluation and training projects.
- Ad hoc duties as assigned by Management
Qualifications & Skills
- Mechanical expertise is preferred.
- Minimum of 2+ years in a customer service role.
- Minimum of 1+ years working in the motor industry preferred.
- Excellent communication and time management skills.
- Ability to manage a high volume of enquiries and work within a team.
- Proficient in Microsoft Office Suite.
Eligible candidates will be contacted for interview.
Job Type: Full-time
Pay: €35,000.00 per year
Benefits:
- Bike to work scheme
- On-site parking
Experience:
- Customer service: 2 years (required)
Work authorisation:
Work Location: In person
