To be discussed at interview
As a Spa Receptionist,you will be the first and lasting impression of the spa,delivering a warm,seamless and personalised guest experience in line with Forbes Five-Star standards. You will ensure every interaction reflects professionalism,efficiency and genuine care.
Key Responsibilities:
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Welcome guests with warmth and professionalism,ensuring a flawless arrival and departure experience
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Manage bookings,enquiries and guest requests with accuracy and attention to detail
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Coordinate effectively with therapists to maintain a smooth and timely guest journey
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Provide expert knowledge of treatments,facilities and products to enhance the guest experience
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Maintain the highest standards of presentation,hygiene and Forbes service protocols at reception
Profile:
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Previous experience in luxury hospitality or spa reception
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Exceptional communication and organisational skills
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Polished,personable and detail-focused with a passion for guest service
