We are currently seeking an experienced and motivated Account Manager to join our team on a full-time, permanent basis, based in Limerick City.
Working pattern: Monday-Thursday (8am-4.30pm), and Friday (8am-3:30pm)
As the Account Manager, you will oversee service delivery for a key pharmaceutical client, ensuring high service standards, strong client relationships, and the effective management of the on-site team while driving continuous improvement.
Main Duties and Responsibilities
-
Manage all aspects for contracts under their control and ensure that mechanical and electrical equipment is maintained in accordance with site specific requirements and necessary regulatory requirements
- Provide guidance to each client as and when required.
-
Formulation & management of budgets for all contracts.
-
Ensure that control measures are in place to ensure that safe working environments exist.
-
Provide guidance on energy management to each client as and when required.
-
Establish and manage quality measures and procedures in conjunction with the Company, ensuring feedback and continuous improvement is achieved
-
Manage cost control and review costs with the objective of reducing subcontractor costs
-
Develop and deliver Service Level Agreements for each client and sub-contractor contract.
-
Measure and monitor the effectiveness of the service delivery against agreed SLA's and KPI's to ensure deductions are kept to a minimum.
-
Facilitate and manage training requirements to ensure that staff are fully trained and ensure that HR policies/procedures are complied with.
-
Prepare monthly report for all services covered and administer formal management and reporting procedures
-
Provide support to the Commercial functions of the business.
-
Management of project works, contractual documents and KPIs to ensure our risk is minimized and profit is maximized
-
Effective sourcing and utilisation of materials and subcontractors.
-
Monitoring the quality of the work carried out by the workforce through random audits and the ongoing review of breakdowns.
-
The timely and accurate production of all client reporting requirements.
-
Take full responsibility for all health and safety issues at each of the sites for which he/she is responsible.
-
Ensure compliance with all statutory and company procedures
-
Suggest and implement improvements and innovations in service delivery
Qualifications and Experience
-
Experience in Pharma Environments
-
Comfortable dealing with clients
-
Must be self-motivated and able to motivate others.
-
Must possess a dynamic approach to achieving continuous improvement
-
Good people management skills
-
Experience in CAFM / CMMS systems is necessary.
-
Experience in hiring, developing, motivating and retaining quality staff.
We are looking forward to hearing from you
IND1
