Access to Care Manager - UPMC Whitfield Hospital, Waterford
Location: UPMC Whitfield Hospital
Job type: Permanent
Overview of role:
The Access to Care Manager will be part of an integrated team across our UPMC healthcare services in Ireland that will simplify Access to Care for our patients. The successful candidate will be expected to operate with agility, diplomacy and diligence to ensure the success of value creation and performance optimisation within UPMC in the furtherance of our mission of bringing life changing medicine to all the patients and communities for whom we have the privileged to serve. We are looking for a candidate with healthcare experience who is hands on and comfortable dealing with multiple systems and reports, be confident dealing with all levels of management and be proactive in seeking and implementing process improvements.
Primary Duties and Responsibilities:
The Access to Care Manager will:
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In conjunction with the Director of Access and Access to Care Managers, will work to create an integrated Access to Care team across our Healthcare Services, promoting good teamwork and excellent patient experience.
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In consultation with the Director of Access and the Hospital GM’s, will assess and implement process improvement measures for the Access to Care team.
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Display positive attitude and discuss decisions or policies in a positive, problem-solving way.
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Manage, develop and identify opportunities for team members through Engagement and Competency appraisal, mentoring and feedback, based on clear objectives for each team member.
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Promote a culture of personal responsibility where team members are supported to deliver and held accountable for performance.
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Manage the Inpatient Scheduling teams, located in Waterford and Kilkenny, for UPMC hospitals in Ireland.
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Manage the medical secretary group, located in Waterford.
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Work with the Inpatient Scheduling team leaders to motivate the inpatient scheduling team to ensure the team’s services are delivered in a manner responsive to changing demands.
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Review of current inpatient scheduling SOP’s and processes, identifying opportunities for standardisation and alignment
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Work collaboratively with hospital DON’s/ADON’s to ensure smooth and effective delivery of inpatient scheduling, allowing business leaders to proactively address service needs for each hospital
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Ensure that agreed pathways are in place to support all access points, from patient admission, discharge and claims management.
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Identify metrics and implement reporting of key performance indexes for the access functions under your remit.
- Work with team leaders to develop a culture of “Get it right – first time”
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Collaborate with the Access to Care managers to provide an improved patient experience and improved patient communication process
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Support, as required, the Access to Care and Hospital teams in all other activities and adhoc projects which are linked to patient access in its totality.
Qualifications & Experience:-
12 months experience in a similar role or healthcare setting
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Relevant business qualification (Degree or equivalent)
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At least 12 months previous people management experience required
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Excellent working knowledge of Microsoft Office
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Experience of healthcare systems including iPims desirable
Salary: €55,000 - €65,000 per annum based on a 39 hour week
This job description is intended to be an outline of the areas of responsibility. As UPMC and the post holder develop, this job description may be subject to review in light of the changing needs of the business.
Equal Opportunity Statement and Benefits
UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues.
Benefits – Fully paid maternity and paternity leave for new parents. Competitive Pension Plan, company funded Death in Service Benefit x 3 times. Critical Illness cover for all employees up to the age of 66.
Performance and Recognition – Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme.
Work-Life Balance – Enhanced annual leave up to a maximum of 27 days. Flexible working opportunities to support you to work around external family commitments.
Development and Career Opportunities – Opportunities for each employee to reach their career goals through continued learning and/or advancement.
About UPMC
UPMC is a renowned multinational academic medical centre committed to delivering people-focused care that’s close to home. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC shapes the future of health through clinical and technological innovation, research and education. UPMC expands its expertise globally, bringing world-class care across continents through its UPMC International division — an owned and operated network of hospitals and ambulatory care centres in Italy, Ireland and Croatia. UPMC International brings new access to the signature specialty services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to more people in more places around the world.
In Ireland UPMC has provided high-quality healthcare in the South East since 2006. UPMC’s operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, and Mayo. UPMC has also established a nationwide Concussion Network. UPMC's Global Technology Operation Centre is based in Kilkenny.
