The Information Systems Technical Support Officer will participate in a team to provide a high standard of IS Technical Support in Clare County Council. An ability to professionally manage and resolve a number of potentially complex issues in a fast paced environment is required.
The Information Systems Department provides a wide range of services to Clare County Council and its customers. As such, due to the dynamic nature of ICT, and the changing business requirements within the Council, all ICT posts require a flexibility to work in other IT roles as needs require.
Essential Criteria
1. Character
Each candidate must be of good character.
2. Health
Candidates shall be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.
3. Education, Training, Experience, etc.
Each candidate must, on the latest date for receipt of completed application forms:
(a) (i) A qualification at Level 8 on the National Framework of Qualifications (NFQ) major award (i.e. honours degree), or higher, in a relevant computing discipline and at least 2 years directly relevant recent ICT experience from your employment to date*
OR
(ii) A qualification at Level 8 on the National Framework of Qualifications (NFQ) major award (i.e. honours degree), or higher, with computing taken in the final year and at least 3 years directly relevant recent ICT hands-on experience from your employment to date*
OR
(iii) A qualification at Level 7 on the National Framework of Qualifications (NFQ) major award (i.e. ordinary degree) in a relevant computing discipline and at least 3 years directly relevant recent ICT experience from your employment to date*.
OR
(iv) A qualification at Level 6 on the National Framework of Qualifications (NFQ) major award qualification in a relevant computing discipline and at least 4 years directly relevant recent ICT experience from your employment to date*.
and
(b) Have a satisfactory knowledge of public service organisation or the ability to acquire such knowledge.
and
(c) hold a full driving licence for Class B vehicles free from endorsement/disqualification
- Relevant ICT hands-on experience should include, but is not limited to: areas such as managing delivery of digital solutions, enterprise architecture, software and applications development projects involving a range of technologies and platforms covering web development, data management, database administration, business analysis/discovery, business intelligence and data analytics, DevOps, enterprise architecture, technical infrastructure service design and delivery, server and client operating systems and architecture stacks, telecommunications and networking infrastructure delivery support, technical support, ICT service management, operations and server support, ICT/ cyber security, mobile device management, virtualisation delivery support, database and application support, cloud computing, etc.
Failure to input and upload proof of essential educational qualifications in your application form will deem you ineligible for this competition.
- Non-Irish Qualifications must be accompanied by a determination from Quality and Qualifications Ireland (QQI) to establish their comparability against the Irish National Framework of Qualifications, overseas qualifications must also be accompanied by a translation document.
Failure to input and upload proof of essential educational qualifications in your application form will deem you ineligible for this competition.
