Truly Dental is a patient-centered dental organization focused on delivering high-quality, accessible, and innovative dental care. With a strong emphasis on patient experience, the organization combines clinical excellence with a consultative approach to treatment, ensuring each patient feels supported throughout their journey.
-
10+ clinics across Ireland, including Dublin City, Citywest, and North Dublin.
-
80+ dental professionals and specialists offering comprehensive care.
-
Thousands of patients served monthly, with an outstanding satisfaction rate.
-
Award-winning dental group recognized for clinical excellence and innovation.
The Treatment Coordinator plays a key role in guiding patients through their treatment journey, from initial consultation to decision-making, ensuring a seamless, empathetic, and high-quality experience while driving treatment plan conversion.
-
Conduct pre-assessment consultations with patients to understand their needs, goals, and concerns.
-
Explain treatment options, expected outcomes, and pricing in a clear, professional, and empathetic way.
-
Guide patients through the decision-making process and help secure high-value treatment plans.
-
Maintain accurate patient records and handover notes for clinicians.
-
Collaborate closely with dentists and clinic teams to ensure seamless care continuity.
-
Follow up proactively with patients to provide updates, encouragement, and reassurance throughout their treatment journey.
-
Track KPIs, report progress, and share insights to improve the sales and conversion process.
-
Deliver an exceptional patient experience that reflects Truly Dental's care philosophy.
-
Background in Sales, Healthcare, Dentistry, or Aesthetic Services preferred.
-
Additional training in customer experience or treatment coordination is an advantage.
-
Minimum 2 years of experience in consultative sales or patient-facing roles (dental, medical, aesthetic, or similar).
-
Proven track record of achieving sales or conversion targets.
-
Experience working with KPIs, reporting, and CRM systems.
-
Strong communication and interpersonal skills.
-
Ability to build trust and rapport quickly.
-
Understanding of dental or aesthetic treatments (preferred).
-
Confidence in discussing pricing and financial options.
-
Fluent in English (written and spoken).
-
Proficiency in CRM tools and reporting systems.
-
Empathy and active listening
-
Sales orientation and goal achievement
-
Organization and attention to detail
-
Emotional intelligence and adaptability
-
Professionalism and discretion
-
Competitive base salary with commission and bonus plan.
-
Flexible 40-hour work week with potential for overtime.
-
Opportunities for career development and internal mobility.
-
Free dental treatment for employees.
-
Work within a growing, innovative, and patient-centered company that invests in your success.
-
Location: Donnybrook (clinic-based, on-site)
-
Contract: Permanent, full-time
-
Flexible working hours with potential overtime
-
Travel between clinics may be required
-
Driving license preferred
