Purpose of the Post
As an Emergency Department Locum Clerical Officer, the post holder will provide clerical support by covering scheduled and unscheduled absence across multiple departments:
-
Emergency Department (ED)
-
Mercy Injury Unit Gurranbraher (MIUG)
-
Acute Medical Assessment Unit (AMAU)
-
Pre-Assessment Clinic (PAC).
Principal Duties and Responsibilities:
-
Register and Discharge patients accordingly on iPMS.
-
Ensure patient record on iPMS has relevant and up to date information.
-
Admit patients to main hospital ward via iPMS.
-
Ensure correct healthcare insurance documentation is signed for private admissions.
-
Liaise with Clinical Nurse Managers (CNMs) and Ward Clerks.
-
Create a patient Kardex or patient healthcare record on iPMS.
-
Tracking patient kardex and healthcare records on iPMS.
-
Liaise with Medical Records Department.
-
When rostered - attend ED Medical Huddle and complete updates on iPMS
-
Answer ED Phone and act accordingly.
-
Monitor the Staff Rota daily.
-
Liaise with medical secretaries for consultants.
-
Answer telephone queries from members of the public, other hospitals and GPs.
-
Liaise with Ambulance Crew and register incoming patients.
-
Process referrals out of scope and in scope.
-
Assist with Departmental Statistics and Reports.
-
Process Payments of cash, card/ or cheque.
-
Ensure weekly/daily lists are printed and visible for Consultant On-Call Lists, Rotas and NCHD Bleep List.
-
Order records and arrange collections with our service provider.
-
Daily filing and sorting of patient Kardex.
-
Distribute internal post.
-
Assist with new hire training and provide feedback to Line Manager.
-
General Reception duties.
-
Any other duties that may be assigned by the Line Manager.
Eligibility Criteria:
-
Hold a relevant Administration qualification.
-
Previous administrative experience of at least two years required.
-
Previous customer facing experience essential.
-
Strong Team Player
-
Ability to work under pressure
-
Problem Solver
-
Demonstrates Flexibility
-
iPMS experience desirable.
Full Job Spec is available on request.
Closing Date 1pm on Friday, 7 August 2026.
MUH reserves the right to create a panel for this post from which permanent, fixed term and specified purpose vacancies of a full or part time duration may be filled.
Mercy University Hospital (MUH)
MUH is a growing voluntary hospital in the heart of Cork City. We have over 1,800 staff providing complex diagnostic, medical and surgical care through our inpatient, day patient, outpatient and emergency services.
We are a teaching hospital, a centre of national and international excellence, and are renowned for our research and tertiary services.
Providing 24/7 acute surgical, acute medical and critical care, MUH now has multiple sites across the city and continues to expand. We recently opened our Blarney Rehabilitation Unit, a post-acute care specialist rehabilitation unit with 50 beds in Blarney, County Cork.
We support staff development with approx. 100 promotions annually. We prioritise work life balance with 28% of our team working part time hours. We offer nationally agreed enhanced Salary Scales, Pension Scheme, excellent holidays, canteen, and Study Leave and Assistance.
From Cardiac Care to Intensive Care, our varied specialist services offer real career choice to our team. We live by our Core Values of Compassion, Excellence, Justice, Respect and Team Spirit.
