Front Office Manager - leading 4* Hotel Limerick
MAIN PURPOSE OF THE JOB: To ensure a smooth, prompt and effective service to all guests. All guests are to be attended to according to their individual needs and the service will be conducted in line with all standards. Ensures maximum compliance with the Company’s guest service standards, to maintain and enhance Rooms Division profitability. Directs and controls the activities of the Front Desk, Concierge, Guest Services and Front door teams. Acts as the manager on duty in the hotel when senior managers are not available. Will manage shifts at the Front Desk and oversee all scheduling for the front office division. 3 years 4/5* Hotel Front Office Management experience is required
MAIN DUTIES AND RESPONSIBILITIES
- The Front Office Manager will ensure that he/she conducts him/herself in line with the hotel vision that through our people we will be the Hotel of Choice by providing passionate hospitality and innovative service where we consistently anticipate and exceed the needs of our most discerning guests.
- Establish a loyal and well-maintained regular guest base that is well looked after and treated towards their individual needs.
- Handle any guest comments and ensure appropriate follow up takes place and is communicated to the relevant departments.
- Will be responsible for all financial duties of the front office team, including shift balancing, cash variances, float checks and open folios
- Supervise, guide, train and manage the performance of all departmental heads within Front Office, and ensure they always meet standards required.
- Responsible for the overnight team in relation to enforcing standards, ensuring continuous training specifically with regards to Health & Safety and cover any shifts necessary
- Ensure that a clear communication structure is set within the Front office and conduct regular on and off the job training sessions as well as team meetings to maintain good communication within and across other departments.
SERVICE STANDARDS
The quality of the services we provide are central to the future success of the Company and vital to earning a loyal customer base.
- Give a good first impression to the customer by reporting for duty on time and ensuring that you wear the required clean uniform (including name badge) and that you maintain the highest level of personal and work cleanliness and hygiene.
- Ensure that all guest feedback (negative, positive, constructive) is communicated to Management immediately to allow appropriate action to be taken.
- Maintain appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture of all departmental employees.
- Comprehensive knowledge of the computer system in running various daily/monthly reports and in blocking special requests.
- Communicate departmental performances and targets and agree action plans required to ensure revenue and performance targets are achieved.
- Be a key driver in the hotel up-selling programme and incremental revenue programme and ensure training is conducted for all new recruits in a timely manner.
- Be involved as part of the hotels Quality Management team and be a key player in implementing process improvements throughout the Front office departments.
- Understand and carry out duties in line with the Hotel Incident and Crisis Manual. Can take action with the MIS (Management Information System) in emergency situations.
- Ensure a clear Opera PMS contingency programme is in place and adhered to.
GENERAL
- Ensure that all requests and correspondence from colleagues and management are dealt with in a timely and accurate manner.
- Attend all training courses as assigned to you by management. Be proactive with regards to personal development, highlighting areas of development you are interested in.
- To work closely with the Management Team to continuously improve standards within the Hotel by embracing and accepting cost efficiencies, new technology, customer service and facility management.
- Adhere to all regulations in respect of Company policies and procedures as outlined in the Team Member Handbook.
Work Permit is not available for this role, full legal status to work in Ireland is required
For full details please forward current CV in Word Format to Richard with Reference details, view www.rlconsult.com or call Richard at 086-8333677
Job Types: Full-time, Permanent
Pay: €40,000.00-€42,000.00 per year
Work Location: In person
