Front Desk Administrator
Location: West Cork (e.g., Ballincollig, Bishopstown, Ovens, or Macroom areas)
Hours: Full time Monday to Friday, 9-5pm.
Contract Type: Permanent / Full-time equivalent
About the Role
We are seeking a highly organized, Front Desk Administrator to join our operations on the West side of Cork. The primary purpose of this role is to give exceptional customer service to customers both face to face and on the phone, as well as support operations with administrative duties.
Key Responsibility
- Act as the first point of contact for clients and customers both in-person and over the phone
- Manage a busy switch in a courteous and professional manner
- Provide monthly reports on Service Calls to Senior Management
- Record and track any leads with the Sales Reps
- Sort and distribute incoming & outgoing post
- Process invoices on a daily basis
- Assist accounts with data entry when required.
- Contacting customers for outstanding balances
- Managing daily service calls
- Ordering stock for service schedule
- Organising Service Engineers daily calendar
- Cleaning coffee machine
- Ensuring brochures are stocked in showroom
- Order Stationery, office supplies and ad-hoc items as required
Essential Requirements
- Experience: 3+ years in a front desk/customer service administrative role
- System & Software Skills: Proficiency in Microsoft Office
- High Attention to Detail: Exceptional accuracy and an analytical mindset to ensure transactional tasks are executed flawlessly under pressure
- Adaptability: A demonstrated ability to comfortably and securely navigate multiple complex IT systems
- Location: Must be based in or able to easily commute to the West side of Cork
Pay: €30,000.00-€37,000.00 per year
Work Location: In person
