Marietta TD Expert Limited T / A The Diamond Expert is hiring a Business and Operations Coordinator
Key Responsibilities (Start Date - 14/09/2026).
Operations & Executive Support
- Provide operational support to the founders
- Manage schedules, correspondence, travel and coordination with suppliers and workshops
- Support client communications, ensuring a polished and seamless experience
- Manage the business Expense Management, tracking and logging all business expenses
- Support the planning and coordination of events, photoshoots, and brand activity
Business Operations
- Manage all courier logistics, booking and shipping orders to clients
- Coordinate repairs, valuations, and manage client aftercare services
- Manage stock administration, order packaging, and presentation standards.
- Prepare quotations, invoices and client documentation accurately and efficiently
- Maintain CRM systems and internal records to a consistently high standard
- Support the ongoing review and refinement of internal systems and workflows
Client Experience
- Provide support during client consultations where required
- Maintain and uphold exceptional client experience standards at all times
- Gather and manage client feedback and online reviews
Experience & Requirements
- Minimum 2 years’ experience in a similar business support, operations, or such role
- Experience within the luxury, retail, or professional services sector is advantageous but not essential
- Strong organisational skills with excellent attention to detail
- Ability to manage multiple priorities effectively in a fast-paced environment
- Professional, polished, and confident when interacting with clients
- Excellent written and verbal communication skills
- A proactive, enthusiastic, and positive approach to work
- Comfortable working at pace while maintaining accuracy and consistency
- Open to feedback, with a willingness to learn and continuously improve
- Strong working knowledge of Google Workspace, Excel, and CRM systems
- This position will suit an individual who is dependable, driven, and takes pride in executing work efficiently, accurately, and to a high standard
- Must hold a full, valid driving license.
Additional Information
- This role is based full-time in our Dun Laoghaire office
- Standard working hours are 9:00am to 5:30pm, Monday to Friday. 37.5 hours weekly.
- Opportunity for occasional international travel in connection with events and brand activity
Benefits What We Offer
- The opportunity to work within a growing Irish luxury business with an international client base
- A professional and high-performing working environment
- Direct exposure to the founders and involvement in the continued development of the business
- Competitive salary, bonus and benefits package
- Employee discount on fine jewellery
- A long-term position with clear potential for progression as the business expands
Pay: €38,000.00 per year
Benefits:
- Bike to work scheme
- Company events
- Employee discount
- On-site parking
- Wellness program
Work Location: In person
